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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63427 Views
  • 160 replies
  • 12 thanks

Securenet blocking my website www.theluxestudio.co.uk

Hi,My website - https://www.theluxestudio.co.uk is being marked as malicious by Securenet. Its a beauty salon website and I check with google, McAfee etc and it's all clear. Please can you look at this ASAP and resolve this Thanks, Pankaj

IPad 12.9 Third Gen stock issues

Hi.  I ordered a new iPad upgrade a fortnight ago now and all I am getting from Vodafone is emails saying due to unprecedented demand, no stock is available.  Started with three days, then four days and now I have received a 10 day update email.  I w...

OTP only working for Vodafone since Number Port

I've recently ported from EE to Vodafone and had a number of issues since:OTP only arriving from VodafoneMy Vodafone app not workingNow after 4+ chat conversations the app is finally working however OTP is still only coming through from Vodafone havi...

Why do I have a monthly bill on my Pay as you go 1?

I just recieved a Pay as you go 1 SIM I'd ordered with £10 on, I put it in the phone, then I got a text saying "Hello. Your bill for this month comes to GBP17.42 and is due on 07/03/2020." I've checked My Vodafone and it just says I have £10.00 as my...

Vodafone Advantage membership fee

I received a text message from Vodafone today that told me an error had occurred and I hadn't been charged a £10 Vodafone Advantage membership fee, but it would show on my next bill. I'm not sure what this is? I receive a discount on my bill via a sc...

kjsmyth by 2: Seeker
  • 3474 Views
  • 2 replies
  • 0 thanks

No access to Sky Sports with red entertainment package

Hi, I actually was able to choose sky sports as my package following the link that was sent to me via ENTERTAINMENT. After that I tried to create an account with my email, but that didnt work since I have another sky account with the same email (that...

pedro8 by 1: Seeker
  • 1492 Views
  • 1 replies
  • 0 thanks

How can I activate my vodafone sim card

I lost my previous phone with my vodafone sim.  Another sim has been sent to me but still the same number I was using before.  How can I activate it as I cant even call vodafone using the sim.

Refund once contract ended

Hi, I have been told Im due a refund after my contract ended and despite speaking to staff online 3 times and each time being told it will be in my bank within 7 working days once again it hasnt happened, is there anything that can be done? Im unable...

TBolt by 2: Seeker
  • 2813 Views
  • 3 replies
  • 0 thanks

Saving/recording a voicemail from a deceased loved one

My dad passed away yesterday, he left me a few voicemails a couple of weeks ago telling me that he loved and missed me. I have these saved to my voicemail inbox but they will only be saved for 7 days. I'm desperately looking for a way to save a file ...