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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 13 thanks

Series 4 Apple Watch mobile data error code 2005

So i have had my watch since release and mobile data was set up and working all fine. One day i forgot my phone at home and wanted to listen to music so went to do so through my watch and found it wasn't working. I rang up Vodafone to be told to do v...

Vodafone harassment and illegal conduct

Looking for some advice on who I would go to in order to sort out this mess. Little backstory... due to financial difficulty I fell into debt, tried payday loans to cover each month just so I didn't lose my home... finally after some time I ended up ...

500 International minutes - two questions

Hi, I am trying to contact Vodafone's customer care but they seem to be very busy.Two questions about the 500 international minutes that are part of my "red entertainment" plan  1. Are they perpetual or per month ie do I get 500 minutes per month2. I...

csarant by 3: Seeker
  • 5 replies
  • 0 thanks

SIM not active

Ordered contract handset Sunday night 07/07/19. Picked it up Monday 08/07/19 , that's over 30 hours ago & SIM still not working, been into store collected it from, done online chat & phoned Vodafone, all we got was " we'll do an escalation form" not ...

Strict Nat type 3 on 5g gigacube using on ps4

Hi, i have done some research for this problem for a few days now, i know its something to do with private and ip address that come with the 4g sim. is there any way to go about this to change it and provide me with a public ip address?speeds are goo...

jaijay25 by 2: Seeker
  • 1 replies
  • 0 thanks

Discount query

I moved to Vodafone in November this was because of a half price offer on phone and tariff, this came in the form of a discount . I was wondering if I changed my plan to a higher tariff would I still receive my discount. While I was looking into this...

Marbo by 3: Seeker
  • 6 replies
  • 0 thanks

Do vodafone care about customer rentention?

Hi AllSo I've been looking into upgrading my two contracts with Vodafone only to be offered terrible deals and some of the worst sales tactics I've ever heard! I was told that my data would be capped abroad if I went to a reseller like Carphone Wareh...

Adtomo by 3: Seeker
  • 4 replies
  • 1 thanks

Sold device - Need to lock SIM

Hi, I sold my device to but lef the SIM card in.  Is there anyway I can lock remotely without locking the device? Thanks 

Gdog123 by 2: Seeker
  • 1 replies
  • 0 thanks

Sky sports Old Mobile Registered

Hi,Upgraded phone contract and new phone.Had sky sports on my old device. Sky sports bundle is included in my new contract. So installed the app onto my mobile. Signed in and all that jazz, selected 'as part of Vodafone subscription 'I get a message ...

Mac2371 by 1: Seeker
  • 1 replies
  • 0 thanks