Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 59210 Views
  • 156 replies
  • 12 thanks

Moving numbers between two contracts...

Hi I have two Vodafone contracts: Contract 1: SIM only 12 month contract which comes to an end in December. Had this for 20 years or so with Vodafone directly. Contract 2: Bought with a phone via mobiles.co.uk 24 month contract 1 month in. This works...

Matt1e by 2: Seeker
  • 4269 Views
  • 1 replies
  • 0 thanks

Early upgrade query

My wife and I took out individual contracts through a 3rd party in March 2017 (2 days apart) We both want to early upgrade and are willing to pay the early upgrade fee as the current handset will cover the cost of upgrading. My query here is why is i...

Pay monthly upgrade

I find it so disappointing that Vodafone don’t want to keep loyalty customers. I’ve always found Vodafone in the past so helpful and a great network but I was basically just told on the phone that there’s nothing they could do about my upgrade and go...

Still Having Split Port Issues

I have just (almost) ported in from O2, I can make outgoing calls and texts but all incoming is still routed to my old phone. Every time I talk to an online chat agent I am promised that it has been fixed and give it x amount of time but it never is....

Gayn1985 by 1: Seeker
  • 2366 Views
  • 1 replies
  • 0 thanks

Resolved! Porting

I ported my personal number to a business account when I joined the company. I have now left and want my personal number back to my own personal account. My company is refusing. What options do I have?

Mobile data not working

Hi all, I got a new phone yesterday (S7 edge). My old phone (BB 9105) didn't have texts or data so I have had the SIM upgraded so I can get these on my new phone.  However, since I started using my new phone I haven't been able to do anything with mo...

FST by 2: Seeker
  • 6887 Views
  • 4 replies
  • 0 thanks

Credit check for tablet?

Hi all, Had my Vodafone contract since May and was credit checked at the time for my iPhone. I have paid first 3 bills in full. I’ve been looking at an iPad deal and added one to my basket with a view to purchase as an existing customer with 15% off ...

Customer services crap

Have spent 35 minutes talking to seemingly ill equipped people online tellling me that my contact number was not a vodafone , very bright of them as I was telling them it was a contact number and to add it to my account to get in touch with me and so...

Rob65 by 4: Newbie
  • 3665 Views
  • 6 replies
  • 0 thanks

Re: VF Still Reporting My Closed Account To Credit Agency

Having spoke to the cancellation team at Vodafone a few months back I was told my credit file would be amended but yet again I have received my credit report and there is Vodafone still holding on 2-3 months later ...  I'm looking for contact details...