Ask
Reply
Solution
02-01-2021 08:31 AM
hello, I did a sim swap to try out esim but I haven't received the QR code email. my old sim was already disconnected and I haven't heard anything since then has anyone had similar issues?
02-01-2021 08:50 AM
Can you check any spam emails Inboxes @Dandan24
Help page esim/activate-my-esim.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-01-2021 08:51 AM
I have, tried contacting support but they said wait 24 hours as it’s still being processed. It’s more than 24 hours now
02-01-2021 08:53 AM
Sorry to add …
Live Chat or 191 or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries should be able to get the qr code emailed @Dandan24
Some similar threads eSIM-QR-Code-emails-not-being-received and Not-receiving-eSIM-QR-Codes-no-access-to-service-on-both.
