Ask
Reply
Solution
24-03-2023 05:36 PM
Hello, My pay monthly Mobile has been suspended.
Looking at the bill I have been charged 22 times from the moment I switched on my phone today at 7am until 8:30am and received a series of texts Vodafone messages stating I have 116MB left to I have none.
I didn't use the phone or the data. Average bill is £15.00 HELP
Has anyone else had this Data National appear on their bill. Charges of £143.00 have been charged to my account. Cheers
24-03-2023 06:35 PM
That's a strange one for sure @carbonsa , data usage is automatically capped and without first purchasing additional data it would be impossible to go over the allowance and incur additional charges.
At the moment you are looking at unbilled charges and these may be recalculated when the bill is generated. You can speak to Vodafone but they may well ask to to wait until the bill is ready to be viewed online this will give the Team something to go on. Most certainly, if this happens again, don't hesitate to contact Vodafone.
The Social Team can be contacted through social channels by following this link: Contact Us