MCK code for Galaxy S10

[techfactor]

I am a business customer with vodafone and was trying to get my office landline sim working with no luck. Unprofessional vodafone customer service personnels gave me couple of wrong NUC codes and the phone is currently demaning a MCK code in order to enter any new NUC code. Which means trying any new NUC code is currently blocked by the network / device.

Vodafone says they got nothing to do with this and it needs to be done by Samsung being the manufaturer. Samsung on the other hand says we don't provide such services to end user but Vodafone have access to a system from which they can generate or get it from us and pass it to you. However, it is the responsibility of Vodafone being the network provider as the issue is network related.

Unfortunately, Vodafone customer service personnels have no idea what this MCK code  (Unfreeze code) is and giving out continous false information and instruction. One technician even claimed NUC is the MCK code and forced me to try that way as well.

Meanwhile, there are websites out there providing MCK, NUC and required codes for little as £15 within few minutes. I don't want to buy anything as such to keep my warranty but left in dark because vodafone dosen't know what is MCK is and neither have any idea what it does.

Any help would be appreciated.
Regards.

 

[techfactor]

I am still awaiting to hear from Jyoti in regards to the solution VODAFONE is to provide when they fail once again. No reply yet.

Meanwhile, another joker popped in FB messenger while ago, asking to do a security clearance again. I had to reply with the following since this has become a serious stress on top of the pandemic issues.

Rubbish! You guys open this chat once in 3 - 4 days to make me repeat the same annoying security clearance only to runaway mate.

You've become the worst company to ever exist in the UK.. Downfall is inevitable with attitude like this and flooding negative reviews all around the Internet. Come back to sense!

[MarkD]

Hi @techfactor, have you had any update from the Facebook team on your code? We know the team are busy at the moment, however they will do their best to help. 

[techfactor]

No update, no solution, no action YET! Is there a best to do after 45 days mark? Vodafone is taking advantage of the 8 weeks time for a simple matter as this at the expense of losing customers and trust. 

[techfactor]

THE Joke continues... 

On the 5th of October 2020, I received a text message at 17.55 from 'prashanth' claiming that he is going to call me to discuss the complaint. Apparently, he called around 19.55 but had no idea what exacly to talk as he's not done the homework or went through the complaint before engaging.  And this guy went on to say Vodafone has taken action to obtain the MCK code on the 1st of October. 

What? I explained him to look at the comedy email I received on 23rd of September and the email sent by Jyoti to on 29th of September to assure that MCK has been already requested and I should receive it by 10 days. At the end, he too is unable to give me a definite reply and  I've not heard from Jyoti since I asked for a solution in writing when they fail 2nd time.

Vodafone's jokes continues this way without providing me the MCK code which is available to purchase online easily. Cunningly taking advantage of the 8 weeks time to play around with a business customer who only wanted to get the second sim working to work from home during the pandemic.

What a service!

[Evie]

Hey @techfactor, I understand how frustrating this must be getting at this point and I can assure you we do want to get this sorted for you.

I can see that this has been escalated for you in terms of your MCK - the adviser from social media will update you once they have further information from the dedicated team!

[techfactor]

I am tired of hearing this Evie! Already 6 weeks despite all the efforts for a code that is available to purchase online in 5 minutes.

[techfactor]

Idiocy at Vodafone still continues in this matter. I last recieved an email from a manager called 'Francis Yemmi' on the 8th of October promising to send a full response by 9th of October but gone missing since then,

I've sent couple of emails and also made a phone call today only to be answered by a ridiculous guy known as RAVIKANT MEMANE who was totally unprofessional and saying I should not be advising him what to do when I explained that I need a final and full response in order to go to the regulator and they should send the same. He disconnected the call as his lies didn't work with me and couldn't answer further.

Another R. KADAM who responded to my second call this evening was very professional, understanding and came up with a suggestion which I couldn't agree. However, he then sent a confirmation text and also promised that the missing case handler would call me back by the 22nd of October to work on the compensation matter and give a final response.

Meanwhile, it is understood by talking to the above person, that they were not kept in the 'loop' with updates in the matter, therefore they were unaware of any recent emails i received from the network unlock team which proves the system is completely 'broken' and worthless inside vodafone.