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I ported my number from Vodafone to Sky but when I put my Sky Sim in my Samsung S8 phone, it asks for a PUK code, not a NUC code. Sky have provided their PUC code but it does not work - they say because the handset I purchased from Vodafone is locked.
I requested and received the NUC code from Vodafone, but when I put the Sky Sim in, it does not ask me to enter the NUC code. It still asks me to enter the PUK code. I attach a screenshot of the message.
I have tried entering another Sim into my phone (Virgin Sim) and get same message. I tried my Sky Sim in another phone and it works.
So the only conclusion is that the handset is locked - but it does ask me to enter the NUC when I put in the Sky Sim. I tried re-requesting another NUC and the same code was given.
Having looked at online for a solution, I read I need a Mastercode (MCK).
I have also emailed the above nucresolutions.co.uk team and received an auto response saying that they do not provide the NUC code. I have no idea if someone has picked up my email.
Can you please advise how to unlock my phone.
If you contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries they can get you the MCK Mastercode also known as an unfreeze code.
I assume the alternative network sim card your using is activated i.e connects to mobile data etc.
Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.
Samsung One Ui 2.5 / Android 10.
The other network Sim is activated and works. I tried it on another phone.
I will try contacting the Social Media Team on Facebook
I posted on Facebook Messenger on Saturday 26th and not had any acknowledgement or reply. It seems my message has not been read yet.