So cutting a long story short, I had a Samsung Galaxy S9+ on contract with Vodafone upgraded got a new phone and decided to give my S9+ to my father. He is with another provider so completed the NUC request form, pretty simple and this is were it all goes wrong.
I have been trying for months to get the NUC from Vodafone. Every time I speak to someone in Vodafone I either get told it was entered wrong, too many attempts, the wrong handset was entered or they complete the form on my behalf and then 10 +days later I get one of the same excuses above. I have submitted complaints, I have had managers assist with and no further forward. I can keep doing this every day 10 days for the foreseeable future.
In desperation I thought a visit to my local Vodafone store my help. The customer assistant simply entered my phone on the Vodafone system and it basically came up as an error and said my IMEI number does not exist on the Vodafone system and that will be my issue. He asked if I ever had to send my phone off for repair etc. and maybe it was replaced form Samsung, I said no. He then basically said he has never heard of such issue and wouldn't even know how to help. He then proceeded to try and sell me a contract for the phone as 'this will be easier'. I declined.
I have then called Vodafone with this information and no one understand what I am talking about.
I need someone to help, to advise or point me in the right direction. This surely is against the law to stop me from using another provider with a fully paid for phone. I've been with Vodafone for years and if my contract was due for ending sooner I'd seriously consider moving my business.
Thank you
.png "Community Manager"){kind=icon}
