NUC code does not work

[pnewbery]

Like thousands of others who have posted here with the same issue, I have received a Network Unlock Code for my Samsung S8 which does not work. I have tried it at least twice with an EE sim and once with a new Tesco PAYG sim, none of which attempts has worked.

I would suggest that Vodafone stop supplying phones which are locked to their network, until they can come up with a foolproof, reliable method to unlock phones from their network. The current situation is simply unacceptable.

Please provide a solution forthwith.

I have another phone a Samsung A5 which is also locked to the Vodafone network and for which I have requested and unlock code, which has not yet been received. So I now have 2 phones which have been completely paid for and are now my property, which Vodafone has ensured I cannot use.

Please resolve this issue ASAP.

[BandOfBrothers]

Hi @pnewbery 

I appreciate its frustrating when the unlocking code does not work as it should.

A search of the forum would have returned the answer that some Samsung phones possibly need a MCK mastercode also known as an unfreeze code as well as the Nuc.

Hopefully as Ofcom are looking into stopping networks locking phones before suppying them then this maybe a thing of  the past in the near future.

》ban-on-mobile-firms-selling-locked-phones. 

Customer service on 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries are able to help you with this.