So my son got himself a new phone for Christmas. He placed his Vodafone sim card into the phone on 29/12/20. He has decided he doesn't like the phone and I have agreed to swap mine with him. I am on a different network and the phone he has is locked to Vodafone. When I have filled the form in today I recieved an emailing saying that the sim needs to be placed into the device for 30 days before a code can be issued. As I said before he placed the sim into the phone on 29th December. I have contacted Vodafone online chat and was told to email nuc resoltuins which I did and I have recieved an email back saying that this email address doesn't give out NUC codes, I didn't ask for the code but wanted a reason why the sim hasn't been picked up for the 30 days.
Can anyone assist me please?
