NUC

[TangoMichael]

On the 13th August, I used the online unlock form.

Since then I called almost once a week to have the unlock code.

Last sunday (18 October), I called again and someone told me to contact directly by email the unlock team.

The address is invalid!!!

The SLA is 10 days to receive a code. We are 5 times beyond that SLA

I'm really ##~## off now. I should have stayed with O2

[Tash]

@TangoMichael We'll get this sorted for you. I'm sorry for the amount of time this has taken so far - this really shouldn't be the case and we can ensure this is fed back for you.

If you haven't already, please drop us a message on Facebook or Twitter and our team will be able to escalate this as needed. By including your Community username and link to your post when getting in touch, you won't need to write out your query again. We'll ask for the details we need and help with getting your phone unlocked.