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Help ! Vodafone have informed me they are unable to supply me with a NUC code for my old Iphone 4S because it is linked to a corporate account. This because I used it with a corporate sim card for business use. The new (at the time) privately purchased phone apparently became locked to Vodafone after inserting the sim. I have since retired from the business and would like to use phone with a different network. Thanks.
Vodafone have have two criteria's for unlocking
The phone has been used on the network and it has not been reported as lost or stolen.
The simplest way to get this solved is to get yourself a Vodafone PAYG SIM, make a few chargeable activities and then make the unlocking request here: Unlock My phone
It should then be simple enough to complete the unlocking by synchronising to itunes as soon as the unlocking has been processed by Apple.
However, according to the unlocking link Apple devices should already be unlocked.
Thanks AnnS - I should certainly meet Vodafone's 2 criteria to have it unlocked although clearly this is not sufficient. See below response back from Vodafone :
You recently asked us to unlock your device so you can use it on another network. It looks like you are trying to unlock a device that belongs to a corporate account.
I have the same situation as @Cawdy
I have purchased the PAYG SIM, topped up and made some billable calls but I still get blocked by the 'associated with a Corporate Account' message when I request the NUC.
Is an Apple iPhone 7+, yesterday it said unsuccessful because 'the IMEI is not on the Vodafone network' (double checked, correct IMEI was given) but today has gone back to the Corporate Account message.
Please could you advise?
Hey @scoridd We can take a closer look his for you. As we'll need access to your PAYG account to do this, pop us a Private message through one of our social channels. When greeted by our digital assistant select 'Get started' followed by 'asked to DM' and one of our team will be happy to pick this up for you.
I've been in touch with your rep via Facebook - they sent me a message about Apple iPhones usually being unlocked and asked that I try to sync the phone to iTunes. I followed the steps but they didn't work and now they are ignoring my messages.
On inserting a different SIM and trying to sync to iTunes, I get the same message...
"The SIM card you currently have installed in this iPhone is from a network provider that is not supported under the activation policy currently assigned by the activation server."
"Please insert another SIM card from a supported network provider or request this iPhone be unlocked by your network provider"
It seems Vodafone need to process the network unlock request with Apple....
Well, I don't know what to say. I have wasted my money and time following all the steps you have suggested...
Every single time you have told me that all Vodafone Apple phones are unlocked and so I shouldn't be calling. That's obviously not the case, once we have gotten over that you have always promised me that it would be sorted in 10 days but probably sooner, and every time I wait 10+ days for a response and nothing. Your staff are rude and mostly seem to have no idea how to even get this sorted. They keep on telling me I'll receive a network unlock code, which isn't even correct as this is an iPhone - everything I've read suggests Apple need to unlock the phone on their licensing server and a network unlock code has nothing to do with it.
Last time I spoke to you, your staff moaned because I kept calling and asked why I couldn't call Apple and sort it out myself. Believe me, I would like nothing more but no - my phone remains locked to your network with no way to escape due to the complacency and incompetence of it's customer support staff. So, Vodafone, you tell me - how exactly am I supposed to get my phone off your network? For now, I have perfectly good working mobile phone that's nothing more than a paperweight.
I share your pain @scorrid. I too am still stuck with my old iPhone which I would like to pass on to family - unlocked !!
I had a corporate Vodafone sim for work and had the card reduced in size at a Vodafone shop to fit my own personal (unlocked) iPhone.
The tech guy in shop was somewhat surprised when switching on phone and told me that it was now locked to the Vodafone network 😬. I too get the same message as you when trying to sync to iTunes. Let’s hope we get some resolution to this saga. I await Vodafone’s response.
Hi both, I'm really sorry to hear that you're still unable to get your iPhones unlocked and it certainly sounds like you've been passed from pillar to post.
@scoridd did you provide your Community user name when you last contacted us via social? I want to try and get some one to chase this up for you today and wanted to find your previous conversation.
@Cawdy if you'd like us to take a look into your unlocking too, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here. Please provide a link to this thread, along with your username; so you won't have to explain yourself again.
I didn't provide my forum user name but I did send them a link to this thread. The person I spoke to on Facebook Messenger used the name Naman. But again, TBH - I don't think I got anywhere with them - they also spoke about needing to get a Network Unlock Code (despite me telling them this was an iPhone) so it seems they didn't know what needed to be done to get this sorted. They also claimed that I'd need to pay £10, which seems very odd since nobody else has ever mentioned this.
I don't have access to the VCO. The phone was associated with a corporate account years ago due to the SIM used but I have no association with that business any more.
Well, I'm pleased to report that finally today I turned my phone on and the network SIM lock has gone. I'm not sure if this was a result of actions taken by the participants in this thread - if so, thank you. It has been a very long journey (2+ months), much longer than I would have hoped, but in any case I send my thanks and appreciation for helping me get this sorted.
@Cawdy I hope you can get yours sorted soon too, it was your thread that spurred me on to make all the phone calls and messages to Vodafone that eventually resolved this. I can now finally put my smashed + cracked, 6-hour battery life iPhone XS to rest and make use of my almost good as new 7+.
Wooo Hoooo - great news. I'm currently in dialogue with Vodafone (Krupal) via twitter so hopefully I may also see some resolution soon. Watch this space.