Phone is not getting unlocked

[Aimakhan92]

I requested Vodafone to unlock my old phone and they told me it had been. However I have reset my phone and tried using another sim in it, but it doesn’t work. When I’ve connected it to iTunes I get the following message: the iPhone could not be activated because the activation information could not be obtained from the device.

How do I go forward from here? 

[BandOfBrothers]

@Aimakhan92 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. 

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 

What happens is Apple then process the Networks request and occasionally this can take Apple approximately up to another 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please Periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

[Andy]

Hi @Aimakhan92, if you are still having the same issue when trying to complete the unlocking process, could you please get in touch through Facebook Private Message for Vodafone UK. If you don’t use Facebook, we're also available through Twitter Direct Message.

If you could provide a link to this thread which will help speed things up.