main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Unlocking

Unlocking Sony Xperia 1

3: Seeker

Hi there,

 

I've got Sony Xperia 1 from friend of mine. This handset is locked to Vodafone UK. 

 

The day after, I received NUC code from him and some instruction as well how I can unlock it. But all my tries gave me a message "attempt was unsuccessful".

 

Some additional information from my side: I am trying to unlock from abroad, from Malta. I've already found information that only-local-network acceptable for unlocking and it's okay for me, but now I am afraid that I used all my attempts 

 

How can I check remain attempt? And if I will try to unlock with malties sim card but from UK network should it work for me?

 

Please help.

 

Thanks a lot in advance.

View more options
12 REPLIES 12
Highlighted
17: Community Champion

Unfortunately Vodafone UK cannot guarantee a Nuc will work if the phone isn't in the UK when trying to unlock.

If you try too many times and hardlock it then the phone will need to be sent to the manufacturer to have the phones counter reset @proidaho 

If you can't send it to someone you know in the uk and they unlock it and then send it back to you after unlocking then I'd try a local Highstreet Store that advertises they unlock phones.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

Thanks a lot @BandOfBrothers

 

Finally I found information how to check remain tries and I got a bad news - couter shows 0.

 

Now I have one more pain in the neck to find a Sony service to reset the counter. 

 

And I guess the only way, is to send the phone via Post and wait for a miracle  

View more options
Highlighted
17: Community Champion

Hi @proidaho 

 

If you are  being told the unlocking will not work from abroad that is nonsense  the nuc will be requested by the  phone when the alternative network SIM is inserted,  it's the phone software that  unlocks the phone, it is not network related.

 

There should be a  code to be entered into the phone before the NUC is used.. Follow the link on About the Community to contact the Team and they will help.

View more options
Highlighted
17: Community Champion

If the attempts are at 0 then yes it will need to be reset before attempting again or try a Highstreet Store that advertises they unlock phones as I mentioned too.

As I said Vodafone cannot guarantee that a Nuc will work outside the UK.

Some work and some wont.

 

This is from one of the Vodafone UK Social Media Teams from 》Unlocking/Unlocking-Samsung-S8-plus-abroad-UK. 

 

In order for the unlocking process to complete, you would need to be in the UK connected to a UK mast though "

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Yes @BandOfBrothers 

 

Also a thread here: https://forum.vodafone.co.uk/t5/Unlocking/NUC-Code/td-p/2649964

 

If the unlock process required the phone to connect to the UK network I would agree but it is not network dependent, an alternative SIM is being used to invoke the unlocking process this can be any SIM including an overseas SIM and then the phone software is then used to complete the unlocking process.  

Lets also remember there is no guarantee the unlocking will work in the UK, something we have all seen on the forum.

Unlocking from overseas is no different to unlocking in the UK.

View more options
Highlighted
17: Community Champion

Hi @AnnS 

 

I have to advise to what Vodafone UK Social Media Teams advise and to what Natasha from the Vodafone Social Media Teams Teams advised in the thread you have linked to.

 

i.e They cannot guarantee a Nuc will work while abroad.

 

The iPhone being the exception.

This is why we see these threads popping up from people who are abroad trying to unlock a phone.

People experience issues with unlocking while in the UK for a multitude of reasons which some are user error and others are that some phones need a MCK mastercode which hopefully with the recent information from Ofcom in regards to phones should be unlocked out of the box will stop all this.

I'm sure you agree.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Of course I agree @BandOfBrothers  but it doesn't mean it is the correct information.  It's something Vodafone have been unable to test only but no reason for the unlocking not to work abroad the same way as in the UK.

 

I am passionate about giving correct information on this forum, this is one reason I would never tell a customer unlocking definitely won't work abroad.

View more options
Highlighted
17: Community Champion

Back to this customers particular issue the Nuc hasn't been successful when trying to unlock the phone while abroad and has unfortunately used up the available attempts that the phone allows.

This now means as we know that no Nuc will work whether they be in the UK or not until the phones counter is reset.

Until Vodafone officially advise something different to what has been advised in regards to unlocking abroad and is not guaranteed then it's not my place to circumvent that official advice when advising a person seeking assistance.

As I've also said previously people have had success unlocking via a Nuc whilst abroad but then on the other hand some have not @AnnS 

@proidaho I wish you all the best with this situation. 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

@BandOfBrothers 

 

There have been a lot of problems unlocking Sony phones on the forum and the information Vodafone give to process the unlock is inadequate. 

 

Like Samsung phones, there will be a code to be entered to invoke the unlocking menu on the phone, and Vodafone should give this code to the customer at the same time as the providing the NUC with complete and precise instructions.

 

Unfortunately, due to the information provided with the NUC, the OP has used up all the tries, but this is not unique to unlocking whilst abroad, the same thing has happened when customers have been trying to use the NUC in the UK.

 

I will continue to advise customers there is no reason for the NUC not to work abroad for the reasons mentioned, that is the correct advise.  However, it is important not to keep trying the NUC over and over again, if it doesn't work the first time leave it and contact Vodafone for advise and support.

View more options
Highlighted
17: Community Champion

@proidaho 

 

I hope you've found all this information useful for the issue your presented with.

As for the advice you follow wether it be from the official Vodafone Social Media Teams or me or @AnnS who are customers just like you is ultimately your own choice.

I truly hope you get the phone working via which Avenue you eventually choose wether it be a Highstreet Store that advertises they unlock phones, or persevering with Vodafone UK after getting the phone counter reset or as a last resort sell the phone to use the funds to buy one you can use.

This all depends on the time and effort you wish to put into getting those phone unlocked. 

All the best.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

@AnnS and @BandOfBrothers

 

Thanks a lot, guys, for your help! Now I know what to do next!

 

I will try to put a bit more effort to resolve my issue, otherwise will sell it  

Just in time my next business trip to London the week after. 

 

 

 

 

 

View more options
Highlighted
17: Community Champion

You're very welcome @proidaho 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options