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Unlocking

Unlocking iphone 7

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2: Seeker

Hi 

I made a request to unlock my vodafone iphone 7 a few weeks back and got an email from vodafone that its all been done and I need to restart my phone and follow the on screen instructions that I did but I do not get any on screen instructions and apparently my phone is still locked; could you please help?

Regards

Ehsan

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4 REPLIES 4
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Moderator

@ehsans Before doing the restart, did you re-sync your iPhone to iTunes using a PC? This step is required in order to finalise the unlocking process. 

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17: Community Champion

Hi @ehsans 

 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 

 

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

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2: Seeker

Thank you BandofBrothers.

I received the email from Vodafone on 18th May and since then its almost past 2 months now and meanwhile I have tried a different network sim at least twice in a few days time but still its not working and I am not seeing the other network appear on my phone.

The problem with vodafone customer is that annoying "TOBI" doesnt let you go past thru it to speak to an actual person.

You think I am missing something here or should I find a way to speak to someone in vodafone now?

Thank you again.

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17: Community Champion

As the Nuc Teams are not customer facing you would need to speak with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

I'd suggest Twitter and link back to your thread here including your forum username and they'll get this escalated for you @ehsans 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

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