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02-03-2021 02:29 PM
iPhone 12 mini already unlocked when i brought it brand new from Vodafone is this normal or is it not because it said the phone is NOT used it is brand new. (I DO NOT WANT A REPLACEMENT I JUST WANT A ANSWER)
Thank you,
Adam
02-03-2021 06:52 PM
Hi @Adamkazim no later than December 2021 all phones must be sold unlocked, this could be Vodafone starting it already ?
02-03-2021 07:01 PM
Was the phone definitely purchased directly from Vodafone UK?
Right now Vodafone supply phone's that are locked to them so as said by @63johnw either they are implementing what Ofcom are bringing in or you've somehow been lucky.
ofcom.org.uk/about-ofcom/latest/features-and-news/mobile-firms-banned-from-selling-locked-handsets.
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
03-03-2021 03:08 PM
Hey @Adamkazim Thank you for your message. So we can look into this, can you let us know how you've confirmed the the phone is SIM Free? Have you tried SIM cards from other providers in it? Pop back and let us know, we'd love to take closer look at what's gone on for you 👍
09-03-2021 01:27 PM - edited 09-03-2021 04:58 PM
Hey again @Adamkazim! I've got some great news for you - many of our devices, including all Apple products, are already unlocked. If you need help with anything else in the future, please don't hesitate to get back in touch 👍