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V by Vodafone

V-SOS Band alerts

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2: Seeker

I purchased a V-SOS Band just over a month ago for my elderley mother to wear. She's semi-independent and goes out shopping by herself, but has been known to fall and not be able to get up. She also has health conditions where she can feel breathless and might need help quickly.

 

We thought that the V-SOS band would be ideal. She could call for help in case of an emergency, and we'd know exactly where she was whether she was at home or out. And the fall detection sounded like an excellent feature so that if she was unable to press the button, we'd still know that she needed help.

 

However there's one problem which makes the entire product useless - the alerts. There's currently no way to make the app do anything other than pop a notification on the screen along with whatever notification sound is selected. What we need instead is the option to make the phone make a loud sound as if the phone was ringing. And this sound needs to be able to override silent mode and push the phone volume to the maximum.

 

If my phone is in my bag, or I'm in a meeting or something, I'm not going to see a notification unless I look at my phone. If I'm asleep, I certainly won't notice a notification. The app needs a loud alarm that sounds continually until one of the contacts responds to the emergency. Either that or the device is not fit for purpose and needs to be refunded.

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13 REPLIES 13
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Administrator
Administrator

Thanks for your feedback @SushiGirl, anything that can improve the V-SOS band and make it safer for wearers is a plus. 

You can have yourself and up to four other family members alerted at any time when the band is pressed, or a fall happens; upping the chances that you'll be notified. The band also goes into emergency mode, where it displays a traffic light system; letting the wearing know if the alerts been received and help is on the way. There's also the option to tailor the alert notification in the easy to use app. 

Of course I'll make sure to pass along your comments to the relevant team for them to look into. If you have any other question, don't hesitate to get back in touch. 

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1: Seeker

Hi,

 

Hope someone can help. Recently purchased an SOS band for my dad who has just come out Of hospital. We seem to be getting the “band not in use”alert even when we know for a fact that he is wearing the band  and has moved. 

Obviously we need to know that the band is reliable so it quite concerning that is showing as not in use? 

 

 

Has anyone had this problem? Any advise appreciated! Faulty band? 

 

Thanks in advance!

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Moderator

Hi @Clancey, thanks for your message. I'm sorry to hear of the problems you're facing with the V-SOS Band. I know it sounds silly, but are you certain the device is completely charged? If you take a look at this link, it shows the process in which you set up the band, it's worth making sure you haven't missed a step. 

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2: Seeker

Any news on this? An incident happened last week where my mother hurt herself on the corner of her car door. She was bleeding profusely and tried to call for help. But the pathetic notification did not alert either of the two people who receive them. In the end a passerby found mum and called an ambulance. If you are going to sell a product then it must be fit for purpose. I am now looking for a replacement product which can alert my sister and I in a useful way. Your product is a big fat failure, due to a silly oversight. You could easily fix this, but you choose not to.

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2: Seeker

Is there an update on this problem Vodafone? Why is such an important issue no being fixed?

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2: Seeker

Once they've sold the device they don't care a jot. Prove me wrong Vodafone!

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Moderator
Moderator

@SushiGirl @KevJ It's really disappointing to hear this happened and I certainly understand how unsatisfying and frustrating it must be that you or your sister weren't notified by the alert! So I can get this looked into right away and escalated further if neccessary, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username! 

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2: Seeker

Many thanks Loz for replying.

I have followed your advice and have messaged / posted on both mentioned platforms, sadly with the usual no responce.

It's so sad when you buy products from large corps that no one is interested in supplying customer care, just simply a faceless organisation with their focus on spreadsheets and charts.

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Administrator
Administrator

I'm sorry to hear about the delay getiing back to you @KevJ, we're busier than usual here on the Social Media team at the moment. Has anyone been in contact since you last posted? Did pop your username and link to this thread in your message too?

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2: Seeker

Has there been ANY progress on this? I recently purchased one of these and can confirm that the alert is useless. All the volumes on my phone are set to max - if someone calls or texts me the whole house knows. Yet if the app sends me an alert, I get a pathetic 'ping' sound and a red box pop-up - guaranteed to be missed! If the band just sent me a text it would be way better.

 

We urgently need an update to the app so that the alert is LOUD, PERSISTENT and VIBRATES until cleared. This has been complained about for months - please fix it ASAP. There really is no excuse for this.

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3: Seeker

I totally agree, the choice of three sounds is pathetic and these sounds are only made once, there should be the option for the sound alert to repeat many times, perhaps even until the application software has been accessed on the mobile 'phone.
So VODAFONE get this sorted immediately!

 

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2: Seeker

Hi.

The message I am replying to is over a year old and is a fundamental flaw in the system.

As a one time programmer I know this is a simple fix and should have been incorporated as part of the initial flow charting. If I am asleep I want to know if my mother has fallen or triggered an alert in such a way that my phone will wake me, to that end I should be able to pick from my current notifications as I have a couple of loud ones, and the notification should persist until I cancel it.

I have purchased this system as it appeared to be an ideal solution, however, as it stands it is not fit for purpose and you would be ripped to pieces in court for not implementing something so easy to do and so basic to its correct function.

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Moderator

@Ianmac52 Thanks for posting here - I appreciate the feedback you've given about the notifications from the SOS band and I've sent this over to the relevant department again to consider. If you have any further questions, please let us know here and we'll be happy to help.

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