Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Ben_H]

Hi solvetech,

I've double checked and I can see your IP 88.82.13.174 is permitted, so I'm not sure why your ISP have suggested otherwise. 

Have they told you how to test for DMZ? Unsecured access will let you know if it truly is the ISP setup restricting the Sure Signal from connecting. If your device worked at another location, at least we can rule out a fault with the unit.

Thanks,

Ben

[solvetech]

Hi Ben

I have tested successfully at another location so that means either a problem at VF or in the SB network.

The IP you checked out is not my IP it is a VF IP I believe

My IP range is from 159.253.167.210 to 159.253.167.222 usually it has a default IP of 159.253.167.210 for outgoing traffic

Shared band support have asked me to get you to check

a) that the geographic location of the IPs is in the UK (they should be but they have had other case problems with VF thinking they were not)

b) that the IPs are on a whitelist

[Retired-Kay]

Hi solvetech, 

Your IP address is definitely on the whitelist. 

As you've mentioned the Sure Signal works when directly connected to the router, this would rule out any issues from our end. 

We don't provide support on shared band networks unfortunately. I understand it's something that was previously working, however you'd need to speak to your internet provider for further support with this. 

Thanks, 

Kay

[solvetech]

Kay

You answered part b) of my question but not part a)

Con you confirm that you have my IP as UK based please

[Retired-Laura]

Hi solvetech,

I have checked this for you.

I can see IP address 159.253.167.210 is reading as being based in Amsterdam, I can see that this IP address is on the white list.

If there is anything else we can help with, let us know.

Cheers,

Laura

[solvetech]

Hi Thanks for checking.

Could the fact that Vodafone think its located in Amsterdam be causing the connection problem?

[Retired-Laura]

Hi solvetech,

This is reading as a non UK based IP address this’ll be causing the issue with the Sure Signal.

Cheers,

Laura

[peterrid]

Right. Absolutely amazing. Why has it taken two months to tell me that fact?

In any case your system has it WRONG,

My IP address geo-location is London, UK.

How do you fix this error.

[Retired-Matt_B]

Hi peterrid,

I'm sorry about this but the information on your IP being based in Amsterdam is incorrect.

It's showing through Sharedband in the UK. As has been mentioned, Sure Signal's are not supported on bonded connections and as such we can't guarantee they will work on them.

Thanks, 

Matt B

[peterrid]

@MattB

SureSignal has been happily working with SharedBand for over two years. The problem appears to be associated with the IP address I have used for the past three years. From this I conclude that Vodafone is blocking that IP address either accidentally or deliberately.

This is the second time I have been told by support people that my ip is not located in the UK AND THAT THIS IS WHY IT HAS STOPPED WORKING.