Apple Watch Mobile Service - One Number

[tabooze]

Got a new Apple Watch Ultra 2, after using a Series 8 for two years.

Tried to get the Series 8 for a year to connect to Vodafone mobile service, gave up in the end.

New watch shows correctly on the onenumber.vodafone.com portal, with the EID being correct, and yet, every time I try to Setup Mobile Service, it goes to "Oops! A server error occurred" screen. I called Vodafone, the usual, we have to cancel connectivity plan, then add a new one. Within an hour they call me and suggest I return the watch and they'll give me another one and now it will surely be fine...

I will likely give up again, to never see the benefit of having mobile service on an Apple Watch, but making this one last attempt to get it sorted.

[Ben]

Hey @tabooze. Thanks for getting in touch and sorry to hear about the issues you're facing getting your Apple watch connected. We'd need to access your account directly to get this resolved. As we don't have account access on the forum I'd advise contacting the team via one of our social media channels here.

[tabooze]

I have done it - messaging them on twitter requires this thread. Hoping we get through it, but we are still at basic questions. Fingers crossed

[tabooze]

I am at the “have you tried turning it off and on again?” stage still.

[tabooze]

Now we are to “wipe the watch and set up again” stage for the third time.

i find this extremely disrespectful. I wasted a year trying to enable the service I was paying for with the previous phone, and now if’s back square zero. It’s like we have unlimited amounts of time to test things for them.

[Gemma]

I understand it's frustrating, as we might be going through tests you've already done. This is to make sure nothing is missed. If it's still ongoing on the chat, then please ask us to escalate it. 

[Janie30]

Hi

did you ever get this sorted.?

[NEILDMB]

I'm having the same problem.

Support are telling me its a refusal to extend further credit but I'm not convinced because

1) I've (since) been able to go ahead and add the same OneNumber plan to my wife's connection on the same account, with no issues, and
2) I had this problem at the point of opening my business account, "credit check failed, computer says no" and eventually it transpired that a back-office team just needed to verify my address, nothing else.  I only discovered this because I eventually got through to a very helpful SoHo Business adviser in Newbury who was able to actually communicate with the relevant team rather than read a standard response.

I would appreciate it if I could get help with this.  At risk of sounding all flouncy if I can't put a £7/month smartwatch plan on my business account I'll end up pulling all my connections and going elsewhere.

[Mark]

Hey @NEILDMB Let's see if we can get this sorted for you. We'll be unable to do this via a public forum such as our Community. If you pop my team a DM via one of our social channels, we'll take a look.

[NEILDMB]

Hi Mark, this was resolved thankyou, it seems somebody had to manually override something, no full explanation provided.

The problem in this situation is the vast difference in outcomes depending on who one is lucky enough to speak to, but I'm glad we got there in the end.