Apple Watch Mobile Service - One Number

[tabooze]

Got a new Apple Watch Ultra 2, after using a Series 8 for two years.

Tried to get the Series 8 for a year to connect to Vodafone mobile service, gave up in the end.

New watch shows correctly on the onenumber.vodafone.com portal, with the EID being correct, and yet, every time I try to Setup Mobile Service, it goes to "Oops! A server error occurred" screen. I called Vodafone, the usual, we have to cancel connectivity plan, then add a new one. Within an hour they call me and suggest I return the watch and they'll give me another one and now it will surely be fine...

I will likely give up again, to never see the benefit of having mobile service on an Apple Watch, but making this one last attempt to get it sorted.

[Ben]

Hey @tabooze. Thanks for getting in touch and sorry to hear about the issues you're facing getting your Apple watch connected. We'd need to access your account directly to get this resolved. As we don't have account access on the forum I'd advise contacting the team via one of our social media channels here.

[tabooze]

I have done it - messaging them on twitter requires this thread. Hoping we get through it, but we are still at basic questions. Fingers crossed

[tabooze]

I am at the “have you tried turning it off and on again?” stage still.

[tabooze]

Now we are to “wipe the watch and set up again” stage for the third time.

i find this extremely disrespectful. I wasted a year trying to enable the service I was paying for with the previous phone, and now if’s back square zero. It’s like we have unlimited amounts of time to test things for them.

[Gemma]

I understand it's frustrating, as we might be going through tests you've already done. This is to make sure nothing is missed. If it's still ongoing on the chat, then please ask us to escalate it.