Apple Watch series 8

[NG2_JAY]

So I upgraded my watch to AW series 8 setting up my data plan been a pain in the ##~## it’s still not connected after a week. But now my issue is that some stupid advisor thought doing a sim swap will do the job no there wrong Nearly 48hours later and I’m still left with no service on my phone so not only I have a watch that’s not working on it’s mobile data I also have an iPhone with no service the stress these agents have caused is getting beyond the joke Vodafone has got to have some the worst staff I’ve come across 

[BandOfBrothers]

We have seen some issues when it comes to setting up the Vodafone One Number @NG2_JAY 

In some cases an account reset has worked which flushes the account.

I appreciate this hasn't helped in your case and has had a negative impact.

Sometimes turning the phone Off and On helps but if this is at account level then customer services on 191, Live Chat or the Vodafone Social Media Teams via Facebook Messenger or Twitter DM will need to access your account to get this resolved both for your account and watch plan.

> Contact-us-for-account-specific-queries. 

I wish you all the best. Take care.  😎 

[NG2_JAY]

No no no it’s a joke how can Vodafone leave me with no service for Neely 3days that is a joke ever time I speak to someone on webChat they seem like they don’t know what there doing they don’t fix my issue I will be contacting ofcom because I’m paying for a service and not getting. This issue is causing me to lose 3 days work so not just having no service also losing money 

[AnnS]

Ofcom won't be able to help @NG2_JAY they are the regulator and do not handle individual complaints.

The Social Team will get this solved for you and will be able to take a closer look.  Alternatively, there is the complaints process, if they are unable to solve the issue, there is the CISAS procedure.  See here: Complaints 

[NG2_JAY]

Okay fine I will contact my solicitor then because Losing 100 pound a day is affecting me financially and the stress Voda are putting me through is not on at all so don’t give me that I’ve been a customer for seven years this how Vodafone treat there customers I ask for help no one in voda seems like they never had training for this every time I speak to someone they pass me around departments all day spent last four days on web chat and getting no where 

[AnnS]

I assume you would have come to the forum as a last resort to get this issue solved @NG2_JAY , if you don't contact the Social Team for help it would have been a waste of your time.

Not sure what a solicitor would be able to do, apart from telling you to go back to Vodafone and giving you a hefty bill in the process.  Vodafone won't be responsible for loss of earnings and this is something they make quite clear in the T & C's.

[NG2_JAY]

So me losing loss off earnings due to staff that don’t listen I had a issue with my watch not my handset 

[BandOfBrothers]

From what you write @NG2_JAY the fact is you have not had the best customer experience nor has the service been seamless.

The reason I spoke about the Vodafone Social Media Teams in my first reply in your thread is that they are also part of the customer relations escalation team who deal with complaints.

You've been let down and as such Vodafone have a duty of care to resolve this to a reasonable conclusion.

Being un connected isn't reasonable when your paying for a service.

[NG2_JAY]

Yeah I’m having the most terrible service these last 2 week on the bright side I sorted out my no service the agents tried making a sim that has been deactivated to be reactivated  I was telling them there’s no way that works so I told them I’m going to store 5 mins in store they gave me a new sim and was working within 10mins…. The only issue I have is data paln on my Apple Watch on web chat Voda are saying that my order for the Watch is still open and there promising to get it sorted asap this ent the case it’s still open it should been closed last week when I took delivery for the device 

[AnnS]

It sounds like the replacement SIM has not been activated @NG2_JAY , you can activate the SIM by following this link: SIM swap the problem with be receiving the security code and you will need to keep the previous SIM activate.

When the SIM is activated to activate One Number follow this link: Get connected with OneNumber 

When they have your details the Social Team will certainly get this solved for you.