Call to Voicemail

[ruthjoines50]

My phone goes to Voicemail immediately after one ring when a certain number calls me.  It only happens from this specific number.

[AnnS]

Hi @ruthjoines50 

This can happen when you may have accidentally added the number to your call blocking list, although the call should have immediately been sent to voicemail without ringing, check your phone call blocking list.

[BandOfBrothers]

Is this always happened or has it just started @ruthjoines50

Can you try your sim card in another phone as a process of elimination  ?

If all your preferences settings look good then perhaps speak to Live Chat or call 191 and ask.

And ask the person ringing you to check things on there side.

If you get stuck the Vodafone Social Media Teams via Contact-us-for-account-specific-queries will be able to assist too.

🌈 Stay Safe & Stay Alert.  🌈 

[ruthjoines50]

Thanks for options. 
I have already and I have no numbers in my blocked list.

I shall try 191 next. I can’t really ask the caller to do anything as it is my hospital consultant’s office.