E-Sim stuck on open order

[Miroslawpluta]

Have been unable to get new sim for ages now. 

Can't order replacement as customer service has opened a order on my account which wont close. 

After esim swap I got no access to any accounts. Two factor authentication set up nearly everywhere with it. 

Has anyone got same problem. All customer service is doing is offering to give me £5 credit towards the bill. Like you shouldn't be billing me at all if I got no active line due to your failure. 

[Amanda]

Hey there @Miroslawpluta - I can completely understand your frustration about this and I appreciate how important it is to get your service back up and running asap. 

So my team can look into this for you, please send us your full name and mobile number via a private/direct message over social media - this way we can securely take a look at your account and if you include a link to your post here, you won't need to repeat yourself either 🙂