I ordered this item on 22/11 as a xmas present for my son and as a follow up I checked a few days later on the chat facility where I was told the item was being processed and not to worry however as the delivery time for getting a text delivery confirmation would be up to 14 "work days" I should check back in a few days.
I then checked again on the chat facility on 30/11 to be told "dont worry" as the item was currently in a local warehouse and ready to be processed within the 14 work day timeframe.
I checked the delivery status on 9/12 to be told it was processed and awaiting courier collection, I was assured the 14 day delivery text would be met and not to worry but the issue was with DPD.
Today is day 16 and still nothing so I once again wasted more time on the chat and found out that all of the above was lies, the item has not been processed, it wasnt in a local warehouse, there is a massive backlog so all orders are delayed however once more the finger was pointed at DPD.......... but not to worry I would receive compensation as an apology.
I pressed further asking more specific and direct questions and at every turn all previous answers were proven to be miss-information.
I have now been told I would receive the phone within the next 5 days.
Why are Vodafone encouraging employees to lie knowing fine well some may be ordering for xmas?
Why are vodafone still falsely advertising delivery times?
Why can Vodafone just not tell the truth?
