Mobile data stopped working

[Heather963]

Mobile data connection stopped working since iOS 14 update.  

[AnnS]

Hi @Heather963 

This seems to be a common occurence after updating, the same thing happened with 9 and 13 updates.  I was going to recommend texting WEB to 40127 to download the carrier settings and synchronising to your itunes account.

I have also done some searching for you and found the link below, it has some extra easy fixes for you to try. 

iphone data not working after update  

[Heather963]

Hi Ann.  Thanks for the reply but I've already tried all these fixes and none of them work.  Even did a factory reset which was a waste of time too.  Think I'm gonna have to go into an apple store & get someone to sort it.  

[Evie]

@Heather963 Thank you for trying all of the troubleshooting steps advised above by @AnnS. I'm sorry to hear you had no luck with these.

If you would like us to check your account to make sure there is nothing on there stopping you from accessing data, please don't hesitate to drop us a message on social media here. We want to get you up and running as soon as possible 😊