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05-10-2016 11:01 PM
Hi,
My iphone 6s suddenly stopped accessing internet using my data package. The phone shows full signal with 4G and I've checked and there's not a network issue.
I've phoned 191 and followed their advice - rebooted my phone, reset network settings, reinstalled the APN profile - but still doesn't work. I went into a vodafone store but all they could suggest was a new SIM card. That hasn't helped.
Weirdly it happened 30mins after I had to phone 191 to make sure I didn't lose my entertainment pack. Not sure if the call assistant has done something to my account settings by mistake but they look ok when I check the vodafone app.
Has anyone got any ideas? I'm pulling my hair out!!
Thanks 🙂
06-10-2016 06:23 AM
Hi,
Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap.
An Apple Store can run a diagnostic on the iPhone.
Have you tried turning 4G off in the phones settings to see if that helps.
Also so check in your online myvodafone to see if any relevant account bars have been turned on.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-10-2016 08:49 AM
07-10-2016 01:58 PM
Hi @docrox22
This definitely looks like you'll need to speak to us on 191 again. Have you been back through? Any update?
Cara
07-10-2016 03:54 PM
07-10-2016 08:31 PM
Hi @docrox22
Thanks for the update on this, you'll need to wait the 3-5 working days before anything more can be done, fingers crossed no further action will need to be taken after this though. Please come back and let us know how you get on when you have another update, I completely understand your frustration and I apologise.
Cara
13-11-2016 12:45 AM
14-11-2016 11:51 AM
13-11-2016 08:25 AM
06-08-2018 01:11 AM
Please can you tell me what you have to tell the advisor is actually wrong for them to be able to fix this issue?
i have 4gshowing but nothing working, data ran out so requested ADD 2GB and since then I haven’t had any 4g