Not receiving OTP messages but successfully receiving normal text messages.

[kfeige]

Hello Community!

I have gone through the forums and see that over the past few years this problem has popped up on occasion. I receive normal text messages fine, like those from my wife and friends. But when I attempt to access a website that requests the OTP code (usually 6 digits) I never receive these messages. So I am blocked from accessing my accounts on these websites (e.g. HUK24 for my car insurance policy). I also have U.S.-based Skype and Google numbers and I get OTP messages just fine from U.S. sites that send me these messages (e.g. Bank of America). How do I go about fixing this problem so I can get to these really important sites that I need access to?

Thanks,

Kevin

[Lucy_F]

Hi @Achurr sorry to hear you're facing some trouble at the moment. Please message our team via the contact information found here and we'll get things looked into. 

[hornsey1234]

I had this issue today. Wasn’t receiving any OTPs from Google specifically (was receiving them from all other platforms). Easy fix was to reset my network settings.

For iPhone > Settings > General > Transfer or reset iPhone > Reset > Reset Network Settings.

Then give it 10ish minutes for it to take effect and try send your OTP again. Worked well for me.