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Series 4 Apple Watch Cellular doesn’t work

Nsjmurray
4: Newbie

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

 

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

 

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

 

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

 

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

 

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

 

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

 

wondering if anyone else had this happen to them.

1 ACCEPTED SOLUTION

Nsjmurray
4: Newbie

Hi everyone,

 

OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.

 

i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.

 

Contact Nick Jeffries team and hopefully you will get I resolved like I did.

View solution in original position

1,336 REPLIES 1,336

Anyone else still on the continuous “waiting” page on mobile data on the watch app? 

 

Starting to think this is never going to be resolved

Edited my post to reflect key info

Still nothing here...

 

kind of a a huge mess up by Vodafone here and I would be interested to know if heads will roll over it. 

 

Seams goods and services have been sold to us all under false pretences...

 

 

chistery
16: Advanced member
16: Advanced member

It's been less than one working day! It's annoying but I suspect things will start to get sorted today.

Update from this morning

 

i go on my watch app, go to mobule data

 

it now says vodafone uk - loading plan... 

 

and then changed to 

 

vodafone uk —- waiting... (stays on this)

 

but loads up the mobile data usage for current period. Which it didn’t do before. So that and it being escalated to upper management today i would hazard a guess it will probably be sorted today.

 

i attached a picture to this post for you guys to see.

MInes been doing that since Friday, not holding my hopes out

chistery
16: Advanced member
16: Advanced member

Get back onto 191 and try and get them to put you through to the on shore support team. They fixed my issue on Saturday I just had to wait overnight for it to update.

going to wait for the guys to ring me at 3 with their update. i'll have my phone with me all day so its not too much of an issue. we're making progress at least,

 

least it recognises i have a data plan now.

 

So after spending 3 days getting to the bottom of my problem, I have finally got rid of my error message by doing a tarriff migration - Only to be hit with yet another "Sorry but...". This time I'm getting one saying "Sorry, the maximum number of devices has been added to your plan. If you want to use this number with your plan, please get in touch with one of our advisers and ask themt o swap to this number from one of the other devices you have set up". Error message after error message, problem after problem. I ring up to be put through to the technical team who aren't trained in this department. I'm sitting there doing troubleshooting steps like clearing the cache on my phone, advised by them, knowing full well it isn't going to work. I've got past the point of being angry anymore if I'm honest. It's just a complete and utter joke and farce. If anyone's had this message and knows what the problem is would you let me know? In the meantime I'm gonna do a bit of rooting myself. Thanks.

Had a call from a vodaphone store employee.

 

She said they've removed the EID from my account and re-added it and if i unpair and delete the app and redo everything from the start it should work.

 

going to wait to see what the guys say when they ring me later as if i try to unpair now it asks me to remove carrier.