Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[peterferg]

HI

i dont think so either but the tech agent i was speaking to last night advised he needed to pass over to them ? but strange thing is my watch and cellular were working when i first got the watch on launch with my iphone x .

then i needed to reset my phone and unpaired the watch and now since restting the phone and re pairning the watch my cellular is not working .

i have tried unpairing again and resetting network settings and pairing watch and phone again but all i get is error complaining about my plan

[morganomalley]

@peterferg i have the exact same issue except with my Xs Max 

[ttt0mm]

I was told the issue would be fixed today by the customer relations team as Vodafone were aware of the issue and releasing the fix today. 

Waiting for another call today. 

[peterferg]

That’s what I was told last night 

[peterferg]

Total mess hopefully it will get fixed today

[ttt0mm]

Believe it when I see it haha! 

[peterferg]

Same guys on phone last night we’re cluless. It’s a shame as it’s a big deal Vodafone getting the Apple Watch 

[morganomalley]

hmmm i was told someone would get backt o me, anyway

im going to push a complaint forwards becuase this doesnt appear to an isolated case (15 page forum thread)

and no official word or apology on this mess

[peterferg]

deffo , but i will need to wait and see the app is trying to load the vodafone cellular info , so i guess there is an issue on vodafone system end

[morganomalley]

mine shows 

vodafone UK loading circle for two seconds then shows add data plan,

went into store and the guy their changed something and it showed the usage then that dissapeared