Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[e195]

I’m looking for a private message

i got told last night by tech support my number for the watch wasn’t refreshing on the network and it would be fixed in 30 mins after he did something. 

Suprised to say it didn’t work...

[rasputin1969]

Well, that's me out n'all.

Like everyone else I subscribed to the Watch plan and was informed it would take a few hours. After five hours I phoned VF and was told "few" means twenty four. After 24 hours I was told a ticket would be raised and actioned within a further 24 hours. After 48 hours I phoned and was told it would be up to 72 hours. 

I don't like to call people liars, and I'm sure the team members are just passing on what they've been told but it appears you cannot trust Vodafone.

I've cancelled the line however, funnily enough I've been told it takes 72 hours to cancel an order that hasn't been completed yet! You couldn't make it up.

[MikeBuzz]

Funny thing is these wait times are all made up. When they migrated my tariff it was instant but as it didn’t fix the issue I told them to migrate me back, was told this would take 5 days, when I told them that I don’t see how it can take 5 days when it’s a simple option on a computer that just needs changing they put me on hold, when they came back on it had been migrated back with in 5 mins

VF have lied throughout, if only they had the balls to admit they have messed up then I could give them more credit but all the lies and miss information is doing them no favours 

[rasputin1969]

The seem to be gaslighting their customers.

When I originally signed up, nearly two weeks ago it took less than five minutes for them to add the line. When I cancelled that line (stopped working) I spoke to a helpful guy who did it while we spook. I ended the call and checked my vodafone on the web and the line was gone.

This time around  it’s taken them over two days to fail to add a line, and now it’s gonna take them three days to cancel that order (that was even completed)

You’re right - they’re making it up as they go along.

[Jason32]

Erlier it was asking for £5 now its saying you dont have apple watch on your account or something ... lol at least they r doing something...

[mrklaw]

Now my phone has disabled Wi-Fi calling - I've not don’t anything. I’m only with VF because of Wi-Fi calling as all networks have a bad signal indoors at home 

[MikeBuzz]

EE have WiFi calling 👍

[Matt123456]

BE CAREFULL BEFORE BUYING APPLE WATCH!

After wasting another hour of resetting my phone unpairing watch just get the same error.

Told on the wrong phone plan

Told that I should have contacted VF before buying watch to see if a Apple watch is compateriable with my tarif but VF now after a week of grief relised that was the issue.

Didn't stop them from setting up a £5 a month Data plan 

If you are on RED Extra plan you have to upgrade £12 a month to different plan get the watch to work.

So told by 1st line guy that's it nothing else he can do pay more or watch will not work - great customer service.

Such a ripoff VF scamming customers to increase phone plans!

Please can someone let me know who is best to contact to make formal complaint- thanks

[morganomalley]

complaints go via resolver or email the ceo, ask me and ill message you

[rasputin1969]

>If you are on RED Extra plan you have to upgrade £12 a month to different plan get the watch to work.

Yet another inaccuracy (mistruth/lie) from a Vodafone team member. In reality as long as you're a pay monthly customer you should be good.

In actual fact Vodafone provide an online Apple Watch eligibility checker.

https://shop.vodafone.co.uk/shop/eSim/eligibilityCheck