Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jason32]

Yesterday directors office told me it’s gonna take 1 week but could be 2 so relax guys let’s see what happens by Friday.

[jouster]

I think it’s fair for people to want more feedback.  

Weve all been taken for a ride up till now. 

[truckrider]

And still no cellular service 

but a fully functioning device 

and a  unbelievable  amount of time wasted on calls to advisiors 

and online chat with no fix 

just a network problem ??? 

[Jason32]

I’ve had enough of this decided to return and move to EE. Do u guys know if I could return it to a store? I bought it online from Vodafone.

[morganomalley]

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@Jason32 wrote:

I’ve had enough of this decided to return and move to EE. Do u guys know if I could return it to a store? I bought it online from Vodafone.

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Yes you can you just need your order slip and all original packaging etc

[HeleninGrimsby]

It’s. a VF technical problem.  Mine stemmed from the initial order, which was placed before wi-fi calling was enabled on my account (there was a e0 minute delay between the order and and enabling).  I gave up on VF call cente after the tech asked me whether I’d installed the SIM card in my watch!  I’ve made 3 visits to my local VF stores and spoken to their tech teams who have been attempting to unravel the mess - they all know what needs to be done, but when they send the request through to VF the wrong thing is done.  I’m currently back at the 1st problem, because my watch account now shows cancelled - it only needed to be closed!  VF are having the same problems as EE did when they introduced the watch - for 99.9% of people they have a functioning watch, just without cellular. Whilst I appreciate it is annoying, you arent actually paying for any line rental for 6 months anyway, just the watch.  People are just so impatient in this day and age.  I’m sure when the teething problems are sorted everyone’s watched will work.  Just chill everyone.........life’s too short as it is,  it’s only a watch, no life and death!

[morganomalley]

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@HeleninGrimsby wrote:

It’s. a VF technical problem.  Mine stemmed from the initial order, which was placed before wi-fi calling was enabled on my account (there was a e0 minute delay between the order and and enabling).  I gave up on VF call cente after the tech asked me whether I’d installed the SIM card in my watch!  I’ve made 3 visits to my local VF stores and spoken to their tech teams who have been attempting to unravel the mess - they all know what needs to be done, but when they send the request through to VF the wrong thing is done.  I’m currently back at the 1st problem, because my watch account now shows cancelled - it only needed to be closed!  VF are having the same problems as EE did when they introduced the watch - for 99.9% of people they have a functioning watch, just without cellular. Whilst I appreciate it is annoying, you arent actually paying for any line rental for 6 months anyway, just the watch.  People are just so impatient in this day and age.  I’m sure when the teething problems are sorted everyone’s watched will work.  Just chill everyone.........life’s too short as it is,  it’s only a watch, no life and death!

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that is literally no excuse at all,

i dont agree with what youve you said at all, the main problem stems from the incompetence in communications and the endless wait 24 hours and itll be doen, the empty promises,

cool yes EE did have issues but vodafone shouldnt, they should have looked at ee and solved those issues before they even started selling them back in the planning stage of things, its just sheer incompetence on vodafones part.

i have no sympathy for vodafone at all.

[limesmoothie]

I'm particularly enjoying the stance of 'yes, we are charging you, but we can't look at crediting you back until we've fixed it (and we don't know when that will be)'.

It is amazing. Not in a good way, but it is amazing. 

Told the person I spoke to that they have one week, then I expect a deadlock letter to raise a complaint via the Ombudsman, Every case the Ombudsman takes on costs them money, so whilst it may not move things along any more quickly, at least I know they'll be losing money.

[RobeyJ]

Adam/Voda - whats your recommendation to people waiting for this issue to be sorted? I'm trying to avoid the rage I had when my phone and watch were not delivered on time. Is this something you will fix on your systems and one day we will all be working? Or is the only way to get this fixed to keep calling, live chatting, letters to the CEO, Ombudsman, Telegraph and perhaps questions being asked in the House? I can live without cellular for a bit but upgraded from series 3 to 4 to get this and want to get to the point where I dont have to keep checking 'Mobile Data' every day and get on with enjoying a great Apple product.

[Djmacca]

It is a joke tho!!!!

cant be difficult to sort out can it!!

they need to do an official statement and maybe send out emails saying we are sorry!

as for life and death??? We bought a product and want it working! End of!

im sure if we all said.. hey Vodafone we can’t pay our bill as we don’t know how would they like it?? I guess not!

im only on day 9 and not working where some of you guys are on week 2/3 maybe!

i just can’t see this being sorted anytime soon if im honest!