Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Mark]

I'm glad to see your watch is connecting and your able to use it via a cellular connection @Norwichred, @anthp and @Scottsole. If there's anything else we can help with, don't hesitate to get in touch.

So we can help get your issues resolved @Jason32, @jouster and @Mblair1986 keep working with our Customer Relations team.

As we'll need access to your accounts to help you further @Slim1234 and @Pjc1066, please get in touch by following the instructions in the private message I've sent.

[jouster]

well after 28 days or endless phone calls, being passed from team member to team member, multiple non retyurned calls, mulitple people who clearly dont know what they are talking about and fob offs too...my watchg is finally working.

It seemed to get things working properly, they needed to disconnect my main phone number all together to get things sorted, and whilst they said that itself would only take 24 hours (it actually took closer to 96 hours), the final outcome is that my watch now works when my phone is off and in airplane mode too....exactly as it should.  My Vodfone account shows that there are two numbers on my account (but I've not tried ringing the other)

And at the end of all the mess, they have also offered me what equates to a years phone bill as compensation that will go on my Vodafone account which basically pays for my phone bill for a year or two years of watch payments....I'd rather it just worked from day one but it makes things a bit easier to stomach.

If you are one of the unlocky ones still waiting for your watch to be sorted out (and if it's just been 24 hours  then you have a long while to wait yet), then I would get in touch wih the directors office, explain your situation, and explain that you believe your account needs to be deactivated to be worked on before they can sort things properly.....tbey can send you a temporary sim card as although they'll tell you your phone may only be offline for 24 hours...it WILL be longer.

Hope everyone else gets things sorted soon

[Anonymous]

Okay, I've finally had enough. I have been patient for over two weeks - I feel for those who have waited longer! After yet another coversation using the Live Chat function that lasted nearly an hour, I've basically been told it's not an issue with Vodafone but with Apple, told to wait the 48 hours, given a reference number then when I asked for how the issue will be followed up on, the advisor left the chat! 

Can someone please let me know how to go around getting in touch directly with the CEO. I have had enough now. I have been with Vodafone for near enough 10 years and this is the first issue I've had yet the way it's getting handle is shocking. 

[anthp]

Just google Vodafone ceo

[jouster]

if youve had enough already, you might want to consider leaving Vodafone today...some people have beenand are still waiting since the launch of the watch

[richardterritt]

A month after getting the watch and its still not working, keep getting promissed a call back but it doesnt happen. 

shocking service from Vodafone. 

[Djmacca]

Hi folks.....

so so here is my story.....

new watch from Vodafone!

tried to add cellular and couldn’t..

1. Too many devices

2.credit check failed

3.cannot add cellular... the above was all the errors I was getting.

so I wrote to the ceo office...few days later I got a reply saying somebody would help.

I got a lovely lady called Catherine...after many calls trying tro

help she said Vodafone could add the cellular from their end!

could take 48hrs......

so so after about 35 hrs... I received carrier settings update version 34.0 ( which I was already on by the way)

celluar works perfect ( phone off ) watch still works!

i even for £50 credit..so basically 2 mths free!

at last it’s sorted!!! Phhhewwwwww

[paul2472]

Amazing that you have finally got this sorted, disgraceful that we should not be able to set up our watches without having to speak to someone.  I am waiting over 2 weeks and have even had my watch replaced by apple to make sure it is not a hardware fault.  I have spoken to Vodafone so many times and all you get told is it is escalated and wait another 24 hours, complete joke....

[jouster]

have you contacted Vodafone Directors Office?

[paul2472]

I have this afternoon and had a call from them to say they will work to get it sorted.  I really hope they can...