Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[GrandL]

Thank you rodono I’m doing it now

[Mark]

I'm sorry to hear you've had problems getting your Apple Watches paired with your iPhones @trevwealthall and @Cebee, we'll be happy to take a look into this for you. As we'll need access to your account to do this, please contact us by following the link in the private private message I've sent and we'll be in touch. 

[JWatch]

Thanks for the advice 

[JWatch]

Glad to hear it’s working for you ! Gives me a bit of hope !

[JWatch]

Yay ! Finally - just started working ! 

[JWatch]

I've had exactly the same problems. My watch delivery was 4 weeks later than initial 3 days quoted when I ordered it which I almost didnt get because they spelt my name completely wrong and the postal room didn't notify me - I had a feeling and went down to check thank goodness as they were just about to send it back after a day of sitting there not being able to contact anyone at my work with that name.

Now - 2 weeks later I have been in an endless loop of escalation trying to get mobile data working - escalation to tech/back office /another team / 1 day / 3 days etc. with so many reasons I am now totally confused. A tech guy took a 36 digit EIMI code yesterday , explained some stuff and said it would be working in next 30 secs to 24 hrs - but no joy. I called back today and the lady I got refused to give any estimate now. So basically after 2 weeks I have no idea when my watch will be working.

I went to @vodafone on twitter and compained but no response at all. I quit 02 after many years so I could get the watch and use cellular but vodafone have been absolutely rubbish at every single step of the way (I'm not mentioning the numerous issues I had just getting delivery of the watch and switching to my new phone plan).

[trevwealthall]

Yes I was told the same , it’s a fault with Vodafone my watch says no sim no data and carrier unknown iv been on the phone for 2 weeks and still doesn’t work , Watch paired ok just this issue with no data , 

[trevwealthall]

I have been waiting 11 weeks, how much time do Vodafone need to sort this no data and no carrier issues out , spending far to much time on the phone to them and allways same answer..we are working on it 

[rodono]

I posted a couple of weeks ago about my experience...

Call 191 during UK office hours, if you call outside of this time you will get through to someone off shore. Typically they don’t have a clue what they’re talking about and will tell you anything to get you off the phone I.e. do a sim swap, wait 24 hours. Ask to be put through to cancellations. You should then reach someone in the UK retention team. Explain situation to them and ask if you can get put through to someone in UK tech support who know’s how to deal with Apple Watch activations. 

You should be on the phone to them for around 10 minutes while they set up OneNumber on your account, this allows for the virtual 2nd line to be set up to enable Apple Watch to work. They should ask for your EID number, this is a long number found in the settings section of your Apple Watch. 

After you come off the phone to them turn off both your Apple Watch and iPhone for a couple of minutes. When you turn it back on ensure it’s not connected to WiFi. A carrier updated should then come through which updates your Apple Watch to connect to the cellular network. 

I managed to get my watch up and running by following the above. If you’re still encountering issues, I’d advise you give it a go. 

[trevwealthall]

Thank I’ll give it a try