Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[LishMac77]

Do you keep chasing them??

[trevwealthall]

Never stopped, been  chasing them for nearly 4 months, keep getting the wait 24  hrs 48 hrs ..4 days and even a 2 weeks one but after each one it still won’t connect like they say so yes I’m either on the phone to them or go into the store , but now it’s like all I seem to be doing is chasing them 

[LishMac77]

I know the feeling, feel like constantly chasing them when time could be spent doing other things!!

[trevwealthall]

Exactly....sometimes I’ve been on phone over an hour twice a day doing the unpairing or resets on phone and watch , done it that many times can do it blindfolded and watch still says carrier none ...no sim I even tried suggesting something but they not interested so all we do now is wait for another call from them ..good luck with yours

[LishMac77]

Hope you get yours sorted soon 

[trevwealthall]

So do I and only reason I’m putting up with it for now is I’m not being charged the monthly fee as I told them I’m not paying for something I can’t fully use and if they charged me I told them the watch is going back ,

[GrandL]

87 dat behind me.

Yesterday I’ve been in EE store to ask “HOW?!”. The easiest way to explain: they make new number, take eSim number (EID) and connect that like they connect every other SIM card in normal plan (with smartphone). It works instantly - in store- NOT after 24 hours/one week/month/century - INSTANTLY! Then they connect this WORKING sim with our number which we choose to use. Easy like.... better don’t write like what

maybe Vodafone is just too proud to ask EE how to do this but it’s the highest time to do this!

[LishMac77]

Perhaps we are should all tell Vodafone what to do, and try & get this mess sorted!

[Jasespace123]

You know when they’ve told you to do the esim swap online? What number have you been doing it with? Your current mobile number or the mobile number for the watch? 

[LishMac77]

They did do the esim swap with my mobile number - which then made my phone go to 'no service'!!! I have also have esim swaps with the number which is assigned to the watch - but still doesnt work!!