Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Adam]

Hi @LishMac77 I'm sorry to see you're having problems getting your Apple Watch connected. We would need to look at your account and see what the issue is. Please send us your information by following the steps on the private message I've sent you. 

[LishMac77]

I had Vodafone phone to say that my 'problem' was all fixed & can i check -WELL I CHECKED & no i am still unable to connect to mobile data & my apple watch still says 'no sim'- i have now been told that if this isnt sorted by 21st then they will exchange my apple watch!!!! i dont think it will be sorted & i bet it wont be simple to exchange it either!!

[Colleen]

@LishMac77 It's disappointing to hear you were told your Apple Watch was fixed, yet you've still faced problems. 
Please let me know the reference number you received from when you contacted us, using the steps provided in the private message @Adam sent you. It should look something like this [#12345678]. 
I'll then be able to ensure a member of my team is looking into this for you. 

[trevwealthall]

I’ve had everything done for nearly 6 months, countless esim swops , resets you name I’ve had it , customer relations saying it’s being dealt with on highest level ...now finally they have to me it can’t be done and take watch back and they’ll refund any money owing, what a waste of time it’s all been ,

[Loz]

@trevwealthall It's really disappointing to hear you've had this experience with the connection of your Apple Watch, I understand how frustrating this must be. I'd love the opportunity to turn this around for you and help you the best that I can. So I'm able to take a closer look into this further, I've sent you a private message with details on how to get in touch.

[Jasespace123]

Another thing I got them to do was remove the whole watch from my account and start again, that seemed to of triggered something as it was then coming up with the Vodafone loading, although it didn’t work completely until this week 

[trevwealthall]

Good for you and I’ve had similar but still not working 

[Jasespace123]

That’s definitely not going to work, it’s an issue that Vodafone need to sort out you shouldn’t have to do anything to your phone, they fobbed me off for weeks with trying to do stuff like that and in the end I told them I refused to do it because I knew it wouldn’t work! 

[trevwealthall]

Well I did exactly what they said and yes I think your right but I tried it and yes your also right it did not work so back to square one again 

[trevwealthall]

Yes I see them and I didn’t know you could add images but that’s the exact message I keep getting no matter what they try .i have put images on also now of it saying no data  Then to many devices now back to no data