Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Spurs91]

Technical told me to leave the watch off 24hrs then pair it as there is a known fault, to be honest don’t believe a word of it but going to try it and if it doesn’t work taking it back to the store.

[trevwealthall]

I’ve done that and everything else they said and it does not work still I’m giving up had enough, 6 months of trying is more than enough of trying isn’t it 

[jackieS]

AT LAST!!!  They got it working.  After so much toing and froing and "we will sort it in 24 hrs" umpteen time, today, Mohammed in Egypt - tech support -  worked out that my Voda contract was not the right one to work with an ESim, so the contract had to be cancelled and renewed.  Eventually, someoone in Sales did this, and then I was provided with a new secondary number for the ESim and suddenly this evening the whole thing has sprung to life.  You just need to find someone at the tech support end who knows someone in sales who knows how to work out what is actually stopping the whole process from working for you.  If your contract is too "old", nothing they do will work, you need to get them to cancel your old contract and give you a brand new contract, by the sounds of things.  Might not work for everyone, but it did work for me.   So relieved.

[trevwealthall]

Lucky you 7 months on and still trying to get mine sorted 

[jackieS]

check the contract is the right type to work with an ESim.  Only the sales dept can check this, seems to me.

[Spurs91]

Cheers Jackie 

my my contract was the right one only got phone in November and the data worked for 2 days then cut off, I have been with Vodafone 15 years but I have had enough of them now there support is a shambles just requested my pac code for my phone is going to cost me but will make me feel better!

[jackieS]

oh that is rotten.  How pathetic of them.  sorry about that for you.

[trevwealthall]

Vodafone have told me my plan will support the watch but knowing Vodafone I will mention this to them thanks

[jackieS]

they told me that originally too.  But it simply was not correct.  Depends who you speak to, I think!  If you are on a business plan see if you can reach Michael in the Belfast Upgrade section, he knows what he is doing.

[trevwealthall]

I’ll try , keep getting different people and ones you understand say will call you back but never do ,, but I’ll ask ..thanks