Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Matt123456]

Started Oct 2017 24 month plan

new plan was with EE so regret that decision now! 

[Odinn74]

So I heard back from the CEO’s complaints Team last night I was advised there will be no fix or update until Monday, they have set up a dedicated Tech team to work on the Apple Watch problems, I will be called back by the directors Team around 11am Monday with an update, it is important that anybody who hasn’t complained to the CEO directly to do so, because they have promised there will be no financial loss to us as customers for this problem I.e we won’t be billed they can extend the 30 day returns period and obviously they can sort out compensation when it’s all fixed.

i wouldn’t waste your time anymore with tech  support or CS until this team finds the solution and can implement the fix properly.

[Jason32]

How to contact the CEOs tech team?

[Odinn74]

It won’t let me leave the proper email address but email the CEO with your complaint they will email you back and call you direct. You should be able to figure it out below.

[Removed]

[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

[jouster]

I’ve also emailed that guy.  Looking forward to the reply 

[rasputin1969]

I work in tech and unfortunately it is quite common to see teething problems when rolling out new tech. What generally happens is you collect as much data as possible and use that to diagnose and fix the issue. You do this by reaching out to affected customers and working with them. Apple are doing this at the moment with the iPhone X signal issues.

Vodafone are doing none of this.

[anthp]

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@Odinn74 wrote:

So I heard back from the CEO’s complaints Team last night I was advised there will be no fix or update until Monday, they have set up a dedicated Tech team to work on the Apple Watch problems, I will be called back by the directors Team around 11am Monday with an update, it is important that anybody who hasn’t complained to the CEO directly to do so, because they have promised there will be no financial loss to us as customers for this problem I.e we won’t be billed they can extend the 30 day returns period and obviously they can sort out compensation when it’s all fixed.

i wouldn’t waste your time anymore with tech  support or CS until this team finds the solution and can implement the fix properly.

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 Is more or less exactly what I was told yesterday by CEOs  Office 

[jouster]

Justbhad a text from Nick  Jeffries Office  so at least I’ve had a response 

[jouster]

Now had an email response from his assistant (a Missy Bradley).  She must be loving working on a Saturday. Hahaha. 

[HeleninGrimsby]

Had the same problems as everyone else.  Received my watch on Monday, but order showed still outstanding until Thursday.  My account now has a new “number” which is linked to my Red Extra plan (if you open both plans you will see identical usage information). Went into my local Vodafone store today to query whether upgrade was required.  It wasn’t and I also didn’t need to pay extra £5, as some have been told.  The problem is a technical one.  The e-sim inside your watch has an EID? Number (a bit like the number on a SIM card) and this needs to be linked to your mobile phone account - this has not happened for some account holders due to technical problems.  The technical expert in my store sorted this out in about 10 minutes.  The whole process can take up to 24 hours to download (he told me his took 18 hours), my I Watch app now shows the connectivity to Vodafone and I’m just waiting for it to finish downloading.  I hope this helps.