Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[peterferg]

i tried calling it it does ring my phone

[rasputin1969]

So you're in the same boat as myself. Your line is setup but the watch isn't associated with it.

The setup procedure for other carriers allow the user to either create a new line, or associate an existing line to your apple watch. Check this out

https://www.verizonwireless.com/support/knowledge-base-219982/

[peterferg]

ok so vodafone dont have that option yet ? so i wonder what they are gona do then as firt thing all there staff ask you to do is to unpair and then refresh networ settings and re pair .

[rasputin1969]

They don't have that option in the mobile data setup (unlike verizon) web form. Also, your experience (and mine) shows they haven't rolled out training to their staff to fix this over the phone either. 

I've tried cancelling my secondary line, but they can't seem to do that either. This is probably the worst customer service I've ever experienced.

[peterferg]

god , what a shame to as ee is been running the apple watches for years with no issues

[chistery]

EE had a lot of issues when they launched it last year.

[peterferg]

god i dint know that , wonder how long it took them to fix it

[peterferg]

so i take it we either have to wait or send watch back ?

[morganomalley]

I dont know whats more infuriating the fact it was working for about 24 hours

or the fact no one in customer service or the stores knows how to fix it

or the fact its been 11 dyas since launch and theres no fix or nothing

and the fact theres no official apology

[Odinn74]

There was an article in the telegraph about this where Vodafone stated a few customers were experiencing some problems but they were taking a couple of hours to get these customers up and running and a maximum of 24 hours.

hmmm I’ve been waiting since launch day.