Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[jouster]

@Gemma.

Ive email you directly but please let me know if there is something else i should be trying first.

Like many here I am just waititng to get my Apple Watch 4 working on its own data plan which in my opinion shouldnt be an issue....at least not one taking more than 5 days to resolve

EE are able to do it within 24 hours (although I appreaciet theyve had a year to get it to where it is now)

5 days and counting...havig spoken to about 10 peopleso far is just repetitiopn and its getting tiring very fast.

thanks in advance and Ill await even a repsonse to my private message OR a mesasge with further instructions

[applewatchvfe]

I would like a private message on how to solve this ongoing problem, week two and still cannot connect to my data plan??

[andrejus]

I would advice you to switch to another network.

I gave up with Vodafone and I just did with EE and it took me 5 min to activate data plan for apple watch! Everything was automated and seemless.

Staying with Vodafone you risk having more issues, as there a lot of support representatives having no idea how to enable this new plan and for me they ended up disconnecting my main phone number!

[Odinn74]

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@applewatchvfe wrote:

I would like a private message on how to solve this ongoing problem.

Wouldnt we all.

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[andrejus]

To help escaliting this ongoing issue I would raise this forum thread URL on twitter to @VodafoneUK and @TelegraphTech

https://www.telegraph.co.uk/technology/2018/09/25/vodafones-apple-watch-launch-plagued-complaints/

[Jason32]

I’ll just wait just for another 5 days if still not fixed then I’ll return the watch and move to EE

[BobbyhLeeds]

This is getting beyond a joke. Week number 2 and still not sorted despite being told by 5 different people that they would ‘definitely sort it today’ 

absolutely disgusting 

nothing is getting sorted the Watch has been saying No SIM & no connection now since I got it. 

PM please if anyone from VF bothers to read this 

[richardterritt]

Same here, keep getting told someone will call me back within 24 hours and nothing happens, 

[anthp]

Same here 

[willc1000]

This is becoming quite the joke now.  Having spoken to someone who actually seemed to know what they were doing on Saturday and gave me the spinning waiting symbol, but not esim for my watch I have now had my second line comopletely removed from my account with no notification other than a completely alarming text message.  I do not understand what is going on and this is becoming quite stressful, I thought someone had hacked my account as it said all my services were potentially being cancelled.  At least someone rang me from customer care although didn't even seem to know my name or phone number, which is odd since they were the ones that rang me   Can anyone from Vodafone help with this?  

Btw has anyone actually got their watch working yet?