Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Andudz]

Well!! Had the waiting for data plan for an hour and now Would you believe it’s finally connected and working !! Hope everyone else is too . 

[morganomalley]

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@Andudz wrote:

Well!! Had the waiting for data plan for an hour and now Would you believe it’s finally connected and working !! Hope everyone else is too . 

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Mine recently showed a data plan  but the watch shows no sim

Now it says no data plan and no sim

[anthp]

I was asked to give my details last Sunday at 9 o’clock I filled in the details as requested but unfortunately nothing has happened I am going abroad on Thursday and really would like this sorted before I go.

I went to a Vodafone store about two weeks ago and set up the Apple Watch account I was then stuck with the data waiting problem

I was then told by a person on the 191 number (supposedly a technician) I would have to go to the store and sort it out because the order was showing as open I went to the store and after some consultation with Vodafone by text chat the original order was cancelled and I was told that somebody in technical would re-initiate the  order and to cancel and re-do the order would take 48 hours

I now have the ring 191 this account is not suitable even though I’m paying for an Apple Watch account.

I have contacted the CEOs office and they are going to ring me back in a week.

Please social media team can you please sort this out.

[Djmacca]

Just got off the phone with one of the directors...

i mentioned the “ open order “ thing...she spoke to a tech guy and said they would close all the open orders on watches that have been delivered!

can take 24hrs tho

so will see by this time tmorrow!

[jouster]

My watch how just says 

“no data plan” 

phone app mobile data sectio.  starts off with Loading and ends up with waiting....

So the wait continues.....

Oh and no follow up call  from the directors  office as off now which  is well over 48 hours 

[BobbyhLeeds]

The watch still says no SIM ##~##, and the status as no connection..............

Phone continues to spin around.................waiting.

[rasputin1969]

>The watch still says no SIM ##~##, and the status as no connection..............

Have you emailed the CEO? Because, honestly, at this point, anything else is utterly pointless. 

[BobbyhLeeds]

What’s his email address?!?

[rasputin1969]

Can’t post it directly but you can google it. Check out the posts above. There is no point whatsoever going any other route. 

[jouster]

To be fair , at this moment in time even that seems pointless