Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Searla]

Best of luck @LishMac77

one day I might actually get some form of reply that isn’t the standard “please confirm security questions” and “this has been escalated”. To whom, I’ve absolutly no idea. Not a single update, phone call, txt message or email. Not bad from a communications company....

[GrandL]

Last Friday I had a call from vf - they informed me that they didn’t do nothing but they will call again Tuesday. Today they called with same information about doing nothing but team which is working on it will make an update and they will call back Friday. Is it a loop?

But to be honest yesterday was first time when I saw ICCID on my watch - little success

[LishMac77]

Well....Vodafone didnt contact me like they were apparently going to (NO SURPRISED THERE!!)

Apparently they are still working on an update 

BUT now I have been told I am to pay all bills for the apple watch & they will sort a refund out afterwards - this could never be sorted!!!!

[Adam]

When you send us your information so we're able to locate your account, you should have received a confirmation email back containing a reference number that looks similar to this #[12345678]. If you haven't had an email back containing this, we really are sorry. We'd ask you to resubmit your information on the form you previously used so you're able to receive the reference. Do let us know if you're having trouble doing this. 

[trevwealthall]

Know the feeling, promised call never happen 

[trevwealthall]

Same thing said every time they call I agree , it’s always being escalated to a higher level, mine must be in the clouds now the amount of time it’s been raised to a higher lever ... of 

[trevwealthall]

Seems like it , I’m always told they are working on it , 4 months and still working on it , are they sitting at a desk 24/7 or just when I phone them 

[Jasespace123]

Bit of an update from me, now on my watch app I can add data, it says activating then takes me straight back to set up mobile data! 

[trevwealthall]

I had similar, I had it actually let me sign in then message I got was I had to many devices on my plan and to contact Vodafone to get one removed..only got phone on it so contacted Vodafone who then said do sim swop yet again now data is faded so can’t tap on it now ..hopeless isn’t it 

[trevwealthall]

Suppose I’ve still got that pleasure to come ..it’s a disgrace