Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[antuk]

Did you install either the new watchOS update (that apple has pulled) or the iOS update?

Just wondering if that broke it?

[Matt123456]

Watch on 5.0.1

iphone 12.0.1 

stopped downloading updates when they 1st come out awhile ago

[antuk]

Great, so even if its working and you dont change/update anything it could randomly stop working.... :s

[Matt123456]

Yes could happen at anytime Go to EE if you can!

So nothing has changed VF support pass you to different technical teams you get to hear Fleetwood Mac then they ask you to unpair the watch which makes no difference just like multiple times I have done it in the past, then they pass you to another technical team will take 7 days. Exactly what I went  through for two weeks when I 1st got the watch.

looks like I have to go back to CEO’s office, such a pain 

[Cebee]

This sounds really bad..again.... I'm waiting 5 weeks for a fix in total...many wait periods...Wait 5 days... Wait 24 hours (X5 times) wait 3 days (x numerous times) I'm on my wait 48 hours callback now...due at 9pm tonight... Any like to bet I don't get a call back or if I do...I might just need to wait 3 working days... Seriously if it was any other business it would be a solicitors dream...  I'm at a loss...

[Cebee]

Well.... The answer was Wait another 24 hours.... Said I'd cancel and ask for money back if not fixed...answer was 'well it's your rights to do that.'..what excellent service and care from Vodafone... Really makes you want to stay... I can't believe such poor service is allowed.. Promises of 5g network on the way? Please fix 4g and respect your customers please. Truly awful 

[JWatch]

well - thought i was in the clear - started working on Thursday all of a sudden (after 2 weeks of escalation hell) and stopped working again yesterday.

Agreed compensation with another person on Friday buit the team I spoke with yesterday had no idea it ahd even started working and the Thursday morning escalation was still live so there was nothing they could do. The specialist it has been escalated to has no time frames and no direct contact so I asked if they (the tech team it had orgiinallt been escalated to) could find out what has the speacialist team actaully done and was given 5 miunte excsue as to why they can't call te team internally - they can only email them. So - essentially in a black hole and no idea until the "specialist" team comes back to me - now getting on 4/5 days and nothing at all.

[JWatch]

jutst a total shambles from day 1 with vodafone - worst customer experience ever. will prob cancel and go to EE if not fixed in next day or two - which they see totally happy with when they say oh well you cn cancel if you'te not happy, what kind of company is this ? 

[JWatch]

no one there has a clue what they are doing. completely clueless and utterly useless 

[Thebeanie]

Wow i'm amazed people are still having issues and vodafone are still non the wiser.

Mine was escalated to level 3. then the next day the data stuck on loading disappeared and came back to "set up dataplan" so i tried one last time and this time it passed the credit check and has worked since.

Only problem now is there are now 2 esim numbers on my account which was supposed to get fixed. but hasnt.

Anyway my complaint went to deadlock. After being rudely spoken to by the complaints team i asked for £100 and a letter of apology. of which they said they can only offer me £75 so I declined and now Its in deadlock and the ombudsman is dealing with it and further to £100 and letter of apology ive asked to come out my contract so i can go to another provider.

Also filled in a Subject access request to get all the recorded calls and the account notes on my file. they had 30 days to send it may and it arrived via email (only because i rang to chase them up saying i'm reporting them to ofcom if it doesnt com) at 5pm.

Very professional i have to say /sarcasm. Alot of the notes on my file had questions such as "Is customer happy with whats happened: YES" Uhm. I wouldnt have rung up so much complaining if i was happy!

another part they have set up a new order for a Iphone XS Max 258gb.. but then cancelled it. and then another note that simply states "Clusterfuck watch". This is who you're dealing with people! I advise get out whilst you can!