Vodafone broadband app won’t connect to router

[Alscott95]

Hello everyone, I’ve had few problem recently with my broadband, long story short they sent me a new router I waiting few days for provisions and it’s working now finally. The problems I’m having is I’ve got the ultra hub with the booster so I’m trying to reconnect that to the new router. But the app just always says something went wrong, I’ve deleted the app and reinstalled it, reset the router, but nothing I do seems to work. And I really need it working as the coverage upstairs is non existent, anyone help appreciated thanks 

[Amanda]

Hello @Alscott95 I'm glad to hear the new router has resolved your previous issues 🙂

I can understand your frustration about the issues you're having setting up your WiFi Boosters. Have you checked out our 'How to set up Pro Broadband' video?

You can also reach our WiFi Xperts team on 0333 3040 191, 191 from a Vodafone mobile or via live chat.