eSIM QR Code emails not being received

[Kraven]

My understanding of the eSIM process, based off the information on the website

https://www.vodafone.co.uk/help-and-information/esim/activate-my-esim

"We’ll email you a QR code to help you activate your eSIM. Make sure you’re connected Wi-Fi, so you can receive emails. If you have a physical SIM it will stop working once your eSIM profile is generated."

My understanding :

1. Process can take up to 24hours to commence
2. eSIM profile is generated
3. Existing SIM is disabled (done within 15min)
4. QR code for eSIM mailed to user
5. eSIM activated on phone
6. eSIM transfer complete

I am stuck at step 4, with my phone now disconnected for 23 hours and the QR code not received.

Anyone else have anything like these issues ?

[mlcarter]

I'm in the same boat... tried to swap to eSIM yesterday, got the mail almost immediately that you're 'working on it'... shortly after that... my (physical) SIM went dead and I've been 'dead' ever since.  Spent almost 2 hours on the line to tech support today... they were unable to do anything... suggested they send me a new physical SIM... How many more days will that take!!??  What I want to know is WHY can't you just activate using my eID?  Isn't that all that's needed???

[Dim2]

What was the process you followed second time round? I'm in the same boat!

[jmtylec1803]

Can anyone help me?

I am in the same boat. No service from old SIM and no QR. No help from Webchat, over the phone, or soical team. All they keep doing is saying wait 24 hours more.

Thanks in advance.