I have pre-ordered iPhone 14 Pro Max on 13/09. My order was updated from "back-order" to "complete" on 05/10.
Since then I was chatting to the support 5 times. At first, they were unhelpful and my whole chats can be summarised as "wait for the SMS that will arrive tomorrow". Obviously the mythical SMS has never arrived.
On 17/10 I thought we have reached some breakthrough as I had a chat with the support team and for the first time they actually investigated what happened. They've told me, that even though my order was moved to the "complete" status, there is no physical phone attached to it. Their manager got involved and they tried to reach the warehouse to find out what is going on, however they didn't manage to. Instead they have raised a request to the warehouse to investigate. They've told me it will take the warehouse employees 2-24 hours to action their request. At this time I really thought that the problem will be resolved. They've also told me to "wait for the SMS that will arrive tomorrow". As you might know by now, this didn't happen.
On 18/10, after the 24 hours passed, I've decided to talk to the support team again. I quoted the request number that I was given on 17/10. The person I was talking to said that request has been escalated and... I should "wait for the SMS that will arrive tomorrow".
At this point I don't even want to talk to the support team anymore as I believe it's not going to fix anything.
EDIT: Literally five minutes after posting this I've received an email from Vodafone saying that my phone was dispatched.
