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Rednose66 · ‎10-05-2020

Hi. After waiting for a Miui upgrade for over a year Vodafone has rolled one out today. I've done the upgrade and I am unable to enable my SIM card and hence unable to make calls. Any ideas? TIA

Tash · ‎13-05-2020

Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again.

To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.

All going well, this patch should be with you over the next few days, by next week at the very latest.

Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.

Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here.

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Soulie71 · ‎08-06-2020

Mine still not working. Been passed to and from Vodafone and Xiaomi. Won't let me terminate contract. No new handset. What is it 4-5 weeks now 😠

robbiesavage · ‎08-06-2020

Email the CEO as suggested earlier. Once their exec. team have the complaint they will sort it. You may have a Xiaomi phone, but its Vodafone who you have a contract with and they supplied the hardware. They must solve it. Make the point and I'm confident they'll release you from your contract.

Soulie71 · ‎08-06-2020

Cheers gunna try that. Hopefully it'll be sorted. It's doing my head in now

MarkD · ‎09-06-2020

Hi @Soulie71

Have you tried the following:

Select Settings / SIM Card
Select Mobile Networks / Access Point Names
Then press Reset

Let us know how you get on 🙂

Carlys101 · ‎09-07-2020

Has anyone got the update through for miui 12? Lol... Don't want to go through all this again with 12!!

winks · ‎09-07-2020

No - I'm holding off and will be watching the chat rooms .....surely they won't make the same mistake again but then again we did have WW2!

winks · ‎10-07-2020

Just out of interest I did update to V12 - no problem works just fine with all my settings such as ringtones still in place. Apart from the Control Centre not a lot seems to have changed.

Carlys101 · ‎11-07-2020

My phone automatically updated to miui 12 overnight whilst I was asleep. Glad to report no problems at all and enjoying the new update!

hrym · ‎08-06-2020

@Rednose66 wrote:
Anybody else having residual issues? Last night I realised my APN's had disappeared and I couldn't re-enter them. I when I try to enter then manually I get an error message in trying to save. My phone can still make calls but no data.

Have you tried texting WEB to 40127? That should get the APNs sent to your device. Alternatively, removing and replacing your SIM may prompt it as well.

Rednose66 · ‎08-06-2020

Hi the thanks for your reply. I did. They came and still nothing in my list of access points. Looks like this may be another factory reset on the way.

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