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Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again.
To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.
All going well, this patch should be with you over the next few days, by next week at the very latest.
Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.
Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here.
Hi all, we've received an update from Xiaomi for those who are continuing to experience issues with connecting to our network following Thursday's software update. A further update will be released by the end of today which will resolve any issues.
Thanks to those who sent their details over to me over the weekend as this will have helped us with our investigation!
If anyone had set up a call divert in the meantime, please ensure you remove this when your SIM is back up and running through the same steps given previously.
Once resolved, please let me know if you have any further issues or questions. For anything account related, you can reach out to us through any one of the contact methods I've given previously.
