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Motorola Moto G32 VoLTE / WIFI calling

sixtring_uk
2: Seeker
2: Seeker

I recently bought a new moto G32 in preparation for the 3G network switch off next year but I've just received a text telling me my device isn't compatible with 4G calling!  I've used the online checker on the Vodafone website and the IMEI code for this brand new handset comes back as not compatible.

I've tried switching on WIFI / 4G calling through my account and was unable because I'm not eligible.

 

I didn't buy the handset from Vodafone, but I see an identical model is available on the Vodafone store, so please can someone explain why I can't receive this service?  I will be very unhappy if I've just paid out for a brand new device that turns out to be incompatible with Vodafone.

 

I'm on PAYG.

 

 

1 ACCEPTED SOLUTION

So just an update on this thread.  I contacted customer services today via TOBi and asked when the Moto g32 would be supported and how to enable WiFi / 4G calling.  The operator enabled it for me then and there and the option to enable WiFi calling has now appeared on my phone.

 

It does seem to be working, through WiFi at least (I've had no signal at work for a few days due to the local mast being down) so it would appear the G32 is supported.

 

Thanks everyone for your replies.

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20 REPLIES 20

The message I got said something along the lines of 'you will be unable to make or receive high quality voice calls', so I assumed that service was carried by the 3G network and I would see a degradation

 

in quality when reverting to 2G.  Not sure if that is the case as Steph has stated above the voice calls are currently carried by 2G anyway.  Like you say, pretty misleading.

 

I have an option under manage controls and limits to switch WiFi and 4G calling on, but when I try I the following message - We can't add this service for you, because you're not eligible for it. - (Error ref 1w0).

 

The handset is provisioned for it, but I can't find a setting to enable it anywhere.  Like you say, Motorola software seems to be pretty universal and a very vanilla version of Android (which is the reason I like them!).  As long as it's active before the 3G switch-off I'm not overly bothered and if I have to contact one of the techs I will try to get it sorted that way.

hrym
17: Community Champion
17: Community Champion

You won't see a setting on the phone unless the service is available.   I'm slightly surprised about the error message, though.   It's a while since I toggled mine, but it enabled OK last time I did it - I just don't get it on the phone.

If the call quality you have now is satisfactory, I wouldn't worry.   In theory, the sound quality may be better using VoIP, but I doubt most of us will notice the difference.

As far as I can see, the whole issue will only matter if analogue calls (ie 2G) end, then we'll all be using VoIP - but the facility will also need to be universal and part of the phone's basic software.   The advantage of wifi calling is that you can use it in areas of poor signal. but where you have access to wifi.

So just an update on this thread.  I contacted customer services today via TOBi and asked when the Moto g32 would be supported and how to enable WiFi / 4G calling.  The operator enabled it for me then and there and the option to enable WiFi calling has now appeared on my phone.

 

It does seem to be working, through WiFi at least (I've had no signal at work for a few days due to the local mast being down) so it would appear the G32 is supported.

 

Thanks everyone for your replies.

That's great to hear @sixtring_uk I'm really happy that it's all working for you now! I've let the website team know so they can double check the list and make sure this is updated. Thank you for updating the thread 😊

slotph
4: Newbie

A year on from sixtring uk's posts I have the same issue: Vodafone tells me, based on my Motorola g32's IMEI, that it is not compatible with 4G calling (although wi-fi calling works OK). Motorola's helpdesk say that if the g32 shows as incompatible it must be a Vodafone issue as it is in principle compatible.  The option for 4G calling is not shown under Settings.

This phone was purchased only a few months ago (admittedly not from Vodafone) and certainly should support 4G calling, but if sixtring uk's phone has been reset to allow 4G calling can I have it too please?  How do I go about getting it?

Hi Slotph

I ended up having to contact customer services via TOBi (see pinned reply) in order to get WiFi calling enabled on my account.  Once that was done the setting appeared on the handset, however I still get a message in the settings page to enable wifi calling to improve call quality on Vodafone.

I can confirm wifi calling is available on the G32 because I also have an o2 sim, which is showing full compatibility.

I still get the automated messages telling me to upgrade my handset because it isn't compatible with Vodafone so I would agree this is very much a Vodafone issue.

Thanks, but my issue is not wi-fi calling (which works) but 4G calling.  Is that now enabled on your G32 with the Vodafone SIM?

I still have this issue: my Motorola g32 phone on a Vodafone monthly account shows it is running 4G for data but there is no facility for 4G / VoLTE calling (wi-fi calling is supported).  Vodafone have supplied a new SIM, but 4G calling still does not appear in Settings as an option.  The phone's IMEI shows it is compatible with 4G calling and my old OnePlus N100 phone does offer the option with the new SIM (and indeed the old one too).  The g32's software has been completely reflashed with Motorola's recovery software (yes, I did back up my data), but 4G calling is still not available as an option.  Moto's helpdesk say this must be a Vodafone issue as my phone is compatible with 4G calling; they say try a different provider's SIM, but I haven't got one.  But if the new Vodafone SIM offers this option in another phone, it seems the issue is because Vodafone is not accepting the g32 for 4G calling.  Can this not be forced by Vodafone?  Other suggestions welcome!

I raised this issue last May but still have not been able to resolve it: my Motorola g32 phone on a Vodafone monthly account (Android 13) shows it is running 4G for data but there is no facility for 4G / VoLTE calling (wi-fi calling is supported). Vodafone have supplied a new SIM, but 4G calling still does not appear in Settings as an option. The phone's IMEI now shows on the Vodafone website as compatible with 4G calling and my old OnePlus N100 phone does offer the option with the new SIM (and indeed the old one too). The g32's software has been completely reflashed with Motorola's recovery software (yes, I did back up my data), but 4G calling is still not available as an option. Moto's helpdesk say this must be a Vodafone issue as my phone is compatible with 4G calling; they say try a different provider's SIM, but I haven't got one. But since the new Vodafone SIM offers this option in another phone, it seems the issue is because Vodafone is not accepting the g32 for 4G calling.

Last May the Moto g32 with my IMEI showed on the Vodafone website as incompatible with 4G / VoLTE calling, but more recently it does show as compatible. Is it possible that this change has not been reflected in an update of Vodafone's software (on its SIMs?)? If so, can Vodafone please carry out the necessary update!

Thanks for the update @slotph - Sorry to hear you're still experiencing issues. Our Social Media Team will be happy to look into this for you and help get your 4G calling working. Please reach out to the team here