My phone can't send texts, keep saying they have failed, have full signal

[mshee93]

My phone normally can send texts fine but for the last 2 hours it keeps saying the texts have failed

I have turned my phone on and off, I have full signal and have tried sending texts to lots of my contacts and not succeeded

[harrysanderson]

Having same problem but I dont know what to do have turned it off too and taken the sim out and turned it back on but still not sending

[mistergoof]

My daughter is having the same issue,  I insalled Google Messenger for SMS, this gave error 38.

[POSitality]

Same deal here on Note 3... tried my SIM in a spare phone (Nexus 4) and still have the problem.

So I requested a callback from the troubleshooting line:

"We will call you back in over 3 hours"

Seems like we're not alone :smileylol:

[mistergoof]

ok got through to CS  they sent t some instructions which worked

This is for Android.

Go to Settings

Mobile Data

Set network to someone other than Vodafone

Then Set to Vodafone

and it worked

[POSitality]

Tried the network swap trick, no luck there though

[caroline258]

Thanks mistergoof worked for me on my Galaxy Note and saved a 20 minute wait to speak to someone via chat!

[Amymcatear]

Having the same problem 😑

[POSitality]

In case someone is actually reading this from Vodafone, it would be nice if we could all chip in with:

Phone Model, SIM type (standard, micro, nano) and vague age of phone and/or SIM.

So I have trouble on both a Note 3 & Nexus 4, micro SIM around 18 months old. Curiously my wife's Lumia 930 (2 days old with a new nano SIM) sends and recieves texts okay. Makes me wonder if there's some issue with a particular generation of SIM.

[mshee93]

Samsung S3 mini, standard sim

sim one year old