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Android

My phone can't send texts, keep saying they have failed, have full signal

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2: Seeker

My phone normally can send texts fine but for the last 2 hours it keeps saying the texts have failed

 

I have turned my phone on and off, I have full signal and have tried sending texts to lots of my contacts and not succeeded

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29 REPLIES 29
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2: Seeker
Having same problem but I dont know what to do have turned it off too and taken the sim out and turned it back on but still not sending
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4: Newbie

My daughter is having the same issue,  I insalled Google Messenger for SMS, this gave error 38.

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4: Newbie

Same deal here on Note 3... tried my SIM in a spare phone (Nexus 4) and still have the problem.

 

So I requested a callback from the troubleshooting line:

 

"We will call you back in over 3 hours"

 

Seems like we're not alone :smileylol:

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2: Seeker
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4: Newbie

 

ok got through to CS  they sent t some instructions which worked

This is for Android.

 

Go to Settings

Mobile Data

Set network to someone other than Vodafone

Then Set to Vodafone

 

and it worked

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4: Newbie

In case someone is actually reading this from Vodafone, it would be nice if we could all chip in with:

 

Phone Model, SIM type (standard, micro, nano) and vague age of phone and/or SIM.

 

So I have trouble on both a Note 3 & Nexus 4, micro SIM around 18 months old. Curiously my wife's Lumia 930 (2 days old with a new nano SIM) sends and recieves texts okay. Makes me wonder if there's some issue with a particular generation of SIM.

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2: Seeker

Samsung S3 mini, standard sim

 

sim one year old

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4: Newbie

Tried the network swap trick, no luck there though :Sad_face:

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4: Newbie

see my reply futher up, I managed to fix it, very simply,.

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2: Seeker
That has worked for me mistergoof thank you very much 😄
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4: Newbie

@mistergoof wrote:

see my reply futher up, I managed to fix it, very simply,.


Yay! Tried it again, this time I did:

 

Attempt to register manually on O2

Wait for error triangle notification

Set to Automatic Selection

 

Sorted :Smiling:

 

(Previously I picked EE then tried setting Vodafone manually, didn't work, makes no sense really!)

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1: Seeker

Thanks mistergoof worked for me on my Galaxy Note and saved a 20 minute wait to speak to someone via chat!

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2: Seeker

It just happen today. Funny thing is I can receive a tex but I can't  send any text...

 

Try to contact Vodafone Live Chat but not working, seems nobody behind there just with a fake smiley face ...

 

I hope some-else have solved the same issues before...

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3: Seeker
Have had the same problem...found the troubleshooting thing useless as having worked through it I was told to contact vodafone which seems pretty impossible!!......I then discovered in settings that data roaming had turned itself off.....turned it on again and all seems to be working again☺x
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Moderator

Hi everyone,

 

Please try the steps in our network troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

Thanks,

 

Jenny

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4: Newbie

My Note 4 started doing this yesterday.  It all started happening after my phone downloaded and installed the new Samsung Update - is it coincidence, or did others have this update.??

I reset it by the same methods mentioned, and it was then okay - seems the Voda 'data' and 'message' info text didnt work.!!

 

However, since this update yesterday, my Note 4 has been consuming battery like nobodies business.  And generally not been working very well.

I hope Samsung sort it out ASAP.

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4: Newbie

Sounds like the sorta hell most of us went through with the Note 3 in the early days :Sad_face:

 

The good news, from my experience, is that Samsung do get on top of these problems just not as quickly as the song-and-dance Apple fixes :Smiling: 

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Moderator (Retired)

Hi everyone,

 

We're aware that there was an issue sending SMS and this has now been resolved.

 

Please let us know if you're still having difficulties.

 

DaveCD

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4: Newbie

Mine wouldnt send them again this evening, around 6.20pm

 

Samsung have told me to backup using Kies, restore phone to factory default, and then reinstall from Kies.

They felt something, be it the Samsung update, or the settings texts from Vodafone, has corrupted the phone.

 

I am mid restore currently, and I have a horrible feeling that Kies isnt going to restore it back to how it was.

In which case, [removed according to House Rules]

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